Support Specialist Customer Service
Resume:
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Kelly Mckeel's Resume (2)_.
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Kelly Mckeel
*** ******** **, **********, ** 28083 US
*************@*****.***
Professional Summary
Recognized on a regular basis for outstanding performance and contributions to the [Industry] industry's
Dedicated to meeting every need with a conscientious and detailed approach,
‘Strong communicator who is committed to providing excellent customer service.
‘With consultative techniques and careful attention to individual needs, dependable and upbeat {Job Title] is.
successful in promoting customer loyalty, satisfaction, and purchases.
Highly motivated and results-oriented, with exceptional interpersonal and communication skills.
Proven leadership, operational excellence, and organizational development skills as well as a thorough.
understanding of the (Typel business,
Skills
+ customer interaction + Team Leadership
+ Attentive listening + eam building
+ Resolving disputes + Creative problem solving
Education
Peer support specialist certification - Peer support specialist training - 2025
Nehope = Charlotte, USA
‘Small Engine Mechanics and Repair Technology - Certification - 2016
Penn Foster Career School - Scranton, PA.
General education - GED - 2004
Central Piedmont Community College - Charlotte, NC
Work History
Associate ~ August, 2023 to Present
‘Sandhills Teen Challenge - Carthage, NC
Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
Keep track of inventory and keep the workplace tidy.
(Oversee shifts ranging from the busy lunch rush to the end of the day,
Conducted interviews with clients and witnesses to gather key case information,
Increased productivity by Keeping meticulous records of daily progress and identifying and correcting
flaws.
Equipment Specialist - July, 2023 to April, 2025
‘Terrace Ridge Farm, LUC - Carthage, NC
+ Was able to effectively respond to customer requests via phone and email, as well as answer questions and
Inguiries,
+ Performed preventive maintenance on medical equipment on a (Pimeframe] basis
+ Assisted (Number) customers by answering questions, responding to inquiries, and handling phone
requests in an average (Timeframe).
+ Had an excellent attendance record and was always on time for work
+ Identified the source of the issues andl completed the necessary repairs
+ ‘Transported (Product or Service] to (Timeframe) customer locations.
‘Small Engine Mechanic ~ October, 2017 to November, 2022
Kellys Small Engine Repair ~ 1710 highway 305 aulander, NC
‘Used mowers, snow blowers, chainsaws, electric clippers, sod cutters, and pruning saws ina safe n
Followed company standards and manufacturer guidelines foreach repair.
Dug trenches, backfiled holes, and compacted the earth to prepare for new construction,
Used power saws, sanders, grinders, cranes, drill presses, forklifts and basic hand tools, among other
things.
+ Delivered excellent customer service,
+ Replaced parts, repaired systems, and refurbished components to complete repairs on various small
engines,
Certifications
+ Peer support specks certian,
+ smal Engine Repae ZB
4 e B mn
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