Customer Service Big Data

Louis Alcius

Lake Worth, FL Cell: 561-***-**** E-mail: **************@*****.***

Education

Florida Atlantic University, Boca Raton, FL

Bachelor of Science, Economics December 2024

Minor in Business Administration

Palm Beach State College, Lake Worth, FL April 2022 Associates of Arts in Business

Relevant Courses: Money and Fin Markets, Marketing Management, Macro & Microeconomics, Principle of Financial Management, Intro to Econometric Methods, Economic Analytics and Big Data, Financial Accounting Skills

Fluent in English, Proficient in Office 365, Problem solving, Communication skills, Analytical skills, Sales, Financial Markets Day Trading

Experiences

TopStep Proprietary Funded Futures Trader November 2024 – Present

• Risk Managing regulated funds.

• Specializing Nasdaq and S&P Trading on a low timeframe. (Day Trading)

• Using the Economic calendar as an advantage to my analysis.

• Algorithmic/High Frequency Trades

Security/Armed Security August 2022 - Present

• Gated, retail and private community environment.

• Communicate and offer service skills to guests as well as homeowners.

• Offer customer service and consistently being aware.

• Time management due to shift rotations.

US Health Health Insurance Sales, West Palm Beach, FL April 2022 – August 2022

• Developed communication skills and interpersonal skills by regularly taking phone calls while making 200-300 calls daily shift. .

• Communicated effectively while meeting weekly/monthly quotas with upper management fellow coworkers.

Publix, Lantana Manalapan, FL August 2020 – April 2022

• Produce Department.

• Providing exceptional customer service with greeting, answering inquiries, and promoting products.

• Sanitation and organized workstation/store -processing transactions (cash/electronic payments) Office Depot, Boynton Beach, FL February 2018-Augest 2020

• Copy and Print Associate.

• Reviewing printed/copied orders according to professional standards.

Contact this candidate