Operations Manager Planning

QUALIFICATIONS AND EXPERIENCE

Nancy Shugg C: 949-***-****

***** ********* **. **: **********@***.***

Indian Wells, CA 92210

JNR, INCORPORATED, Irvine, CA

Planning Manager – Incentive House

- Strategic planning with account team to identify destinations, and program inclusions.

- Recommend, book, negotiate and contract hotels, DMCs, venues, transportation, food and beverage.

- Negotiate vendor contracts regarding deposit, attrition and cancellation policies.

- Generated spreadsheets for program inclusions, re-costs, final budgets.

- Excellent client stand-up presentation skills.

- Interactions with hotel CSM’s, function space parameters for in-hotel functions, meetings, breakouts, BEO’s.

- Deliver flawless program operation resulting in loyalty and sponsor retention for future years.

- Prepared final accounting and billing preparation.

THE RITZ CARLTON LAGUNA NIGUEL, DANA POINT, CA

OPERATIONS MANAGER – DESTINATION SERVICES (INTERNAL HOTEL DMC)

- Operations liaison between hotel (corporate and incentive clients) managing requirements for hospitality, theme parties, day and evening group events, local sports and sightseeing activities, entertainment and transportation.

- Developed and supervised customized themes to create events; Recognition galas, themes, restaurant takeovers, name entertainment.

- Achieved Meeting Planner post-program ratings averaging 4.8 ratings out of 5. (Ritz Carlton survey reported to Gallup, J.D. Power) - Hired and managed event staff.

CARLSON MARKETING GROUP – INCENTIVE SALES AND OPERATIONS

-10+ Years Pre-Sale, Presentation Preparation, Managing Budgets, Operations, Account Executive billing over 3M per year

MEETINGS, EVENTS, ETC., Indian Wells, CA

Event Manager

Planning and overseeing special high-end events including transportation, food and beverage (receptions, galas, theme parties), and logistical set-up of various venues throughout the Southern California area working as the primary point of contact with VIP clientele. Destination sourcing, booking, purchasing accommodations and vendors, negotiating. Building spreadsheet budgets. Considerable destination knowledge domestic and International. Also managed booking hotel accommodations, rooming lists, special requests.

FREELANCE TRAVEL CONSULTANT, Indian Wells, CA

Destination Management Specialist

Worked with DMC clients in Palm Springs, Orange County, and Los Angeles on high-end corporate programs including responsibilities as Transportation Manager, overseeing Tours, Activities, Evening Venues, Buy-outs, Arrivals and Departures, and Site Inspections. Assist in procuring in-kind donations through hotels and other tourism and dining establishments.

Travel Director – Manage transportation with transportation companies on-site at client destinations. Also manage Hospitality Desk, Food and Beverage, Sightseeing and off-site Events. Experienced interaction with Incentive programs having worked for major incentive companies. Manage Hospitality Desk, work one-on-one with variety of VIP’s for travel arrangements.

Transportation – Logistically manage manifests, airport arrival and departures for domestic and international travel, book transportation vehicles, oversee guest transfers to and from airport, sightseeing, off-site events and VIP vehicle management on programs up to 500.

Sports Travel – Free-lance positions with BNP Paribas Tennis, Indian Wells, Coachella and Stagecoach Events, Indio, LPGA Hospitality, Bethesda. Operated on-site programs for Rose Bowl and Super Bowl.

Contact this candidate