Customer Support Graphic Design

SAN FRANCISCO, CA, SAN FRANCISCO, US •

*****************@*****.*** • 650-***-****

CHARLENE ANNE SMITH

Teacher Assistant / Sales Expert / Customer Support PROFESSIONAL SUMMARY

Enthusiastic and dedicated substitute elementary school teacher with a diverse professional background that enhances classroom engagement and student development. Brings a unique blend of skills from the hospitality and food industry, promoting organization, communication, and a strong customer-service mindset. Experienced coach and athletic instructor in the field of climbing, swimming, high intensity fitness and calisthenics, fostering confidence in young children and adults in a friendly manner.

EMPLOYMENT HISTORY

TEACHER (SUB/FLOAT/ASSISTANT) Jan 2024 - Present

Vineyard App Academy, Stratford Schools San Bruno, CA

• Responsible for leading and teaching children ages 5-10 the basics of Game Design and Graphic Design through Canva and personalized game developer tools for children.

• Supervised and assisted students during instructional time, free periods, and transitions, ensuring their safety and well- being.

• Facilitated student learning and growth by providing individualized attention, answering questions, and offering academic support.

• Working with schools throughout the San Francisco Bay Area to create the best learning environment and fostering growth and creativity with students and teachers alike.

DRIVERLESS SUPPORT SPECIALIST Jan 2023 - Jun 2023

Cruise San Francisco, CA

• Responsible for leading the launch and land functions of deploying and returning autonomous vehicles during driverless operations.

• Working with the Customer Support and Vehicle Service teams to delight passengers and return vehicles to service following on-road events, and manually driving the vehicles between locations. MANAGER, SWIM INSTRUCTOR, LIFEGUARD May 2016 - Sep 2019 San Bruno Parks and Recreation San Bruno, CA

• Provided leadership and oversight of daily pool operations, ensuring a safe, welcoming, and well-organized environment for patrons and staff.

• Supervised front desk activities, including customer check-in, scheduling, and database management, maintaining accurate records and excellent customer service.

• Designed and implemented swim instruction programs tailored to a range of ages and skill levels, using clear, engaging, and safety-focused teaching methods.

• Created, organized, and updated training manuals, safety protocols, and visual aids to support consistent lifeguard and instructor training.

• Monitored instructional effectiveness and adapted teaching techniques to address individual learner needs or improve program outcomes.

• Ensured lifeguard staff followed all safety guidelines, responded effectively to emergencies, and maintained certification standards through regular drills and evaluations.

• Promoted a team-oriented culture grounded in communication, responsibility, and continuous improvement. EDUCATION

B.A. IN COMMUNICATIONS 2022

Rutgers University New Brunswick, NJ

Relevant Coursework: Communications, Marketing, Graphic Design, Presentations, Slidedecks CONTINUED EDUCATION

Skyline College San Bruno, CA

Relevant Coursework: Python, SQL, Art

RN PROGRAM 2021 - 2022

Joyce University Sandy, UT

2023 - 2024

CCSF Community College of San Francisco SF, CA

COURSES

FITNESS INSTRUCTOR

NASM

200-YTT TEACHING TRAINING CERTIFICATE

YOGA

LIFEGUARD - CPR / FIRST AID / AED TRAINING

Red Cross

SKILLS

Game Design, Graphic Design, Canva, Autonomous Vehicles, Customer Support, Vehicle Service, Leadership, Swim Instruction, Safety Protocols, Communication, Marketing, Python, SQL, Art. HOBBIES

Climbing, Water Polo, Swimming, Weight Lifting, Wrestling, Taekwondo, Gymnastics, KPOP/Contemporary/Ballet/Tap/Jazz/Hip Hop Dancing

ADDITIONAL INFORMATION

AWARDS AND ACHIEVEMENTS

National Collegiate Climbing Championships 2019

Rutgers University Climbing USA Climbing Athlete of the Year 2017 NATIONAL NAVAL OFFICER SCHOLARSHIP

NROTC 2017

High School Team Captain: Water Polo, Swim, Wrestling CLUBS

Interact Club - Vice President Volunteer Organization Capuchino High School 2015-2017

FILIPINO DANCE TROUPE

Rutgers University 2017-2018

Buddhist Soka Gakkai International Value Creating Society, Rutgers University 2017-2019 RUTGERS CLIMBING CLUB

Fundraising Chair 2019

Rutgers University

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