Network Engineer Technical Support

MOHAMMADAZAZ SHAHID SHAIKH

Doha Qatar

: *********@*****.*** : +974-********

: https://www.linkedin.com/in/azaz-shaikh-29364826a/

CAREER SNAPSHOT

Highly skilled telecom technician with over 12 years of experience in fiber optics and cutting-edge telecom technologies in residential and commercial environments

Equipped with broad knowledge in operating tools such as bucket trucks necessary for the telecom trade

Proven ability in installing and maintaining diverse telecom equipment including fire-suppression systems, routers, multiplexers, and cable trays

Demonstrated expertise in wiring equipment, establishing connections, programming features, and providing troubleshooting support

Advanced skills in configuring and maintaining routers, switches, and wireless network switches. Proficient in fiber work, splicing, Media convertor 1310.1550 Testing termination-installation of ODB-ODF rack Power check (- DBM)

Solid understanding of wireless networking systems and protocols, including basic networking hardware (routers, switches, bridges), UDP, TCP/IP protocols, 802.11 a/b/g and 802.1 Q standards, and RF technology

Proven track record in operations involving aerial fiber optic cable communication, with responsibilities spanning from review of Outside Plant work orders to ensuring work is completed accurately, on time, and in a safe manner

Demonstrated leadership and team coordination skills in troubleshooting technical issues, assigning ONTs to users, and coordinating schedules with customers

Adept at dealing with diverse stakeholders, solving high signal issues, routes issues, and overseeing circuit installations. Accustomed to providing hands-on technical support and resolving issues at site with technicians

CORE COMPETENCIES

Telecom Maintenance Equipment Installation Fiber Optics Troubleshooting Team Coordination System Configuration Wireless Networking Systems RF Technology Data Communication Wiring Operational Management Network Protocols (UDP, TCP/IP) Network Hardware (Routers, Switches, Bridges) Outside Plant Operations Site Surveys Network Security Protocols Aerial Fiber Optic Communication Technical Support LAN Network Configuration Hardware Troubleshooting Customer Coordination Site Assignment Management Circuit Installation

WORK EXPERIENCE

You Broadband India Limited (Surat India) Splicer Engineer Mar 2023 – Oct 2023

Acquired work experience on diverse telecom equipment including FAT, Closures, TB, ODB, OSB, ODF,

Conducted follow-ups and ensured seamless handover of OSP Sites

Prepared and delivered daily and weekly progress reports, coordinating with, Fiber departments

Fiber splicing 1F,6F,12F,24F,48F,96F

Home Closures, FTB, OLT, PonPort, Splitter,Sfp, installing

Operation and Technologies Company (Riyadh) Telecommunications Engineer Oct 2015 – Oct 2022

Key Deliverables

Managed daily operations of aerial fiber optic cable communication systems

Oversaw and ensured the timely and safe execution of Outside Plant work orders, including materials and equipment staging

Played a key role in employee development, ensuring safe operational practices for all vehicles and equipment

Acquired work experience on diverse telecom equipment including FAT, Closures, TB, ODB, OSB, ODF, FDT, and Exchanges

Conducted follow-ups and ensured seamless handover of OSP Sites

Prepared and delivered daily and weekly progress reports, coordinating with Design, Civil, and Fiber departments

Preemptively identified and rectified faults before PAT and ensured successful site handover to STC

Led teams in troubleshooting and resolving a wide array of technical issues

Conducted comprehensive site surveys to identify and address potential problems

Managed the instigation and commissioning of site radiations

Utilized WFM to track and assign sites on a daily basis

Coordinated the assignment of ONT to users with the controller

Facilitated activations of telephones, internet circuits, and other services

Visited various sites to address high signal issues and route problems

Collaborated with customers to schedule appointments and resolve issues

Provided hands-on technical assistance to technicians at the site, ensuring efficient resolution of issues

Assisted in closing the Granite, Telephone Line, and ensuring timely circuit installations

Managed RTTS site follow-ups, ensuring closure within specific timelines

GTPL KeizanInfo Net Pvt. Ltd.(Surat,India) Telecommunications Technician Jun 2014 – Sep 2015

Gained over a year's professional experience as a Telecommunications Technician at GTPL Keizan Info Net Pvt. Ltd, focusing on the configuration and maintenance of routers, switches, and wireless network switches

Proficient in fiber optics tasks such as splicing, working with media converters, testing, and termination-installation of ODB-ODF racks, along with power checking

Assisted senior wireless network engineers in the research, planning, and implementation of wireless network security protocols and technologies

Tasked with the testing, evaluation, and selection of wireless systems, tools, and technologies, playing a vital role in the organization's daily operation of the wireless network

Managed data collection and compilation for special projects, and consistently delivered weekly status reports

Executed other related tasks under the guidance of the Manager/Senior Wireless Network Engineer

Demonstrated comprehensive knowledge of wireless networking systems and protocols

Proficient in using basic networking hardware (routers, switches, bridges) and familiar with protocols such as UDP, TCP/IP

Familiar with 802.11 a/b/g and 802.1 Q standards, as well as RF technology. Strong understanding of data communication wiring (CAT5/5E/6/6E and Fiber)

Proved excellent communication and organization skills within a team environment

Innovation Technology and Computers(Jubal Sudia Arabia) System Configurator Apr 2013 – Mar 2014

Worked as a System Configuration at Innovation Technology and Computers and managed system installations, assembly, and repair

Specialized in Windows troubleshooting, providing comprehensive software support and maintenance

Handled network installations and performed troubleshooting to ensure seamless operations

Instrumental in setting up and resolving issues with diverse systems, encompassing Mac OS and various laptop setups

Efficiently handled Apple-specific technology, including MacBook and iPhone installation and maintenance

GN Communication(Surat India) Telecommunications Engineering Technician Sep 2009 – Jan 2013

Held the position of Telecommunications Engineering Technician at GN Communication, executing routine maintenance tasks for various telecom equipment across multiple sites

Tasked with the collection and submission of maintenance log information on a weekly basis, providing comprehensive summaries for management review

Collaborated with management to develop several maintenance protocols that remain in effect to this day

Installed a wide array of telecommunications equipment, ranging from fire-suppression systems and switches to routers, multiplexers, and cable trays

Demonstrated proficiency in wiring equipment, establishing connections, and programming features along with remote access tools and integrations

Provided on-site troubleshooting support through rigorous testing, issue identification, and corrections. Skillfully managed to escalate unresolvable issues to ensure swift resolution

EDUCATION

Diploma In Electronics & Communications from Jharkhand Industrial Training Institute in 2009

End of Résumé

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