Service Worker Customer service
Resume:
Tammy Smith
Raceland, LA
***************@*****.***
Work Experience
Direct Service Worker (DSW)
Optimistic Home Healthcare-Raceland, LA
January 2025 to Present
Feed consumers
Groom consumers
Light housekeeping
Food prep
Shop for consumers
Laundry
Med reminder
Assist consumers to and from doctor appointments
Protective supervision
Mail Carrier
The Advocate Baton Rouge-Baton Rouge, LA
January 2018 to Present
Deliver newspaper
Diagnostic Technician
AutoZone-Houma, LA
January 2001 to January 2004
• Performed comprehensive diagnostic tests on vehicles to identify and resolve mechanical issues
• Utilized advanced diagnostic equipment and software to accurately diagnose complex electrical and mechanical problems
• Successfully diagnosed and repaired engine, transmission, brake, suspension, and other automotive systems
• Collaborated with service advisors to explain diagnosis results to customers in a clear and concise manner
• Provided accurate estimates of repair costs and time required for completion of repairs
• Ensured compliance with safety protocols while working on vehicles in the shop
• Assisted fellow technicians in troubleshooting difficult or unusual vehicle issues
• Efficiently managed time by prioritizing tasks based on urgency and customer needs
• Demonstrated strong problem-solving skills by identifying root causes of recurring vehicle issues
• Performed routine maintenance tasks such as oil changes, tire rotations, and filter replacements as needed
• Collaborated with parts department to order necessary components for repairs or replacements
• Maintained a clean work area to ensure a safe environment for both technicians and customers alike
• Conducted road tests after repairs to verify that all issues were resolved effectively
• Communicated effectively with team members regarding ongoing projects or challenges faced during diagnostics
• Provided exceptional customer service by addressing concerns promptly and professionally
• Mentored junior technicians by providing guidance on complex diagnostic procedures
• Suggested improvements for equipment upgrades or additions based on industry trends Education
High school diploma
Central Lafourche High School-Raceland, LA
August 1994 to May 1997
Skills
• Vital signs
• Patient care
• Care plans
• Alzheimer's care
• Assisted living
• Medication administration
• Dementia care
• Home care
• Working with people with developmental disabilities
• Assisting with ADLs
• Direct support
• Patient observation
• Home health
• Hospice care
• Memory care
• Cooking
• First aid
• CPR
• Patient monitoring
• Cleaning
• Hoyer lift
• Meal preparation
• Caregiving
• Resident's rights
• Nursing home experience
• Senior care
• Group home experience
• HIPAA
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