Customer Service Property Claims
Resume:
Angela Zenon
************@*****.***
Lumberton, MS 39455
Professional Summary
Detail-oriented Property & Casualty Claims Adjuster with 8+ years of experience handling moderate to complex property claims, water losses, and ALE. Adept at virtual property assessments, Xactimate estimating, and policy analysis. Strong communicator skilled in negotiation, customer service, and claim resolution. Licensed in multiple states, with a track record of efficient and accurate claim processing in fast-paced environments.
Licenses and Education
Licenses
Property & Casualty Adjuster – FL License #W436047
Multi-State Adjuster Licenses (AL, GA, FL, SC, NC, AK, TX, IN, MI, OK, AR, KY, MN, MS, MT, UT, WV)
NIPR #007******* Xactimate Level 2 Certified
State Farm, LA Citizen, Tower Hill Certified
Education
B.S. in Business Administration – Xavier University, New Orleans, LA
Phlebotomy License- Thibodaux Technical College, Thibodaux, LA
Core Skills and Certifications
Property Claims Investigation & Coverage Determination
Water Losses, ALE, & Personal Property Claims Handling
Xactimate Level 2 Certified, ClaimsX, NextGen
Customer Service, Negotiation & Dispute Resolution
Remote Work Efficiency & Time Management
Multi-State Adjuster Licenses (AL, GA, FL, SC, NC, TX, etc.)
Professional
Experience
Insurance Adjuster
QA Claim Solutions – Remote 01/2023 – 12/2024
Handled moderate to complex property claims, assessing damage remotely.
Negotiated settlements in alignment with policy coverage and company standards.
Ensured timely documentation and compliance with regulatory requirements.
Insurance Adjuster / Associate Vendor Manager
The Best Claims Solutions – Remote 06/2020 – 01/2023
Conducted property claims investigations, evaluated policies, and negotiated settlements.
Managed vendor coordination and ensured seamless workflow in claim resolution.
Previous Adjusting Roles
Eberl’s Claim Services Worley Catastrophe Various Firms
Managed catastrophe and daily claims, conducted virtual assessments, and maintained accurate claim records.
PHLEBOTOMIST
Thibodaux Regional Medical Center 5/2020 – 01/2022
Draw blood samples from patients for various medical tests and procedures, label samples and explain procedures to patients.
CEO/ Office Manager
Tell Dat Enterprises 01/1995-01/2022
Responsible for leading teams, setting goals and tasks, organizing meets, communicating with teams.
Strengths
Expert in remote claims handling, water losses, and Xactimate estimating.
Strong background in ALE, personal property claims, and customer service.
Licensed in multiple states and Xactimate Level 2 Certified.
Proficient in ClaimsX, NextGen, and digital claims tools.
Organized, efficient, and independent in a remote work setting.
Leadership
Team Lead for Claims Resolution Projects – Provided guidance to junior adjusters, ensuring efficient and accurate claims processing.
Training & Mentorship – Assisted in training new hires and developing best practices for remote claims handling.
Process Improvement – Identified inefficiencies in claims processing and implemented streamlined workflows to improve customer satisfaction.
Vendor & Stakeholder Coordination – Led communications with vendors and third-party contractors to ensure policyholder needs were met.
References
Available upon request.
Contact this candidate