Customer Service Data Entry
Resume:
Emily Ruppert
Crystal Falls, MI *****
************@*****.***
Willing to relocate: Anywhere
Work Experience
Family Support Specialist
Wellspring Lutheran Services-Marquette, MI
December 2023 to July 2024
• Provided direct support and assistance to families in need, offering emotional guidance and practical resources
• Collaborated with social workers and other professionals to develop personalized plans for each family, addressing their unique needs and goals
• Assisted families in accessing community resources such as housing, healthcare, education, and employment services
• Conducted regular home visits to assess the well-being of families and ensure they were receiving appropriate support
• Assessed risks within the family environment related to child safety or domestic violence; implemented appropriate interventions or referrals as necessary Behavioral Technician
Learn It Systems-Green Bay, WI
December 2022 to July 2024
• Implemented behavior intervention plans for individuals with autism spectrum disorder, focusing on skill acquisition and behavior reduction
• Collected and analyzed data to monitor progress and make data-driven decisions for treatment planning
• Provided direct one-on-one therapy sessions to clients, following the principles of Applied Behavior Analysis (ABA)
• Assisted in conducting functional behavior assessments (FBAs) to identify the function of challenging behaviors
• Implemented strategies based on FBA results to effectively address problem behaviors Forensic Case Manager
Lutheran Social Services-Wausau, WI
March 2021 to July 2023
• Conducted thorough assessments to identify client needs and develop individualized care plans
• Advocated for clients' rights and ensured access to appropriate resources and support systems
• Collaborated with interdisciplinary teams to coordinate and monitor the delivery of services
• Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
• Facilitated regular meetings with clients to review goals, address barriers, and track progress Education
Continuing Masters Degree in Clinical Mental Health Capella University-Remote
January 2022 to Present
Obtained Masters Certificate in Clinical Mental Health with focus in addition theory Skills
• Crisis intervention
• Customer service
• Child welfare
• Time management
• Communication skills
• Conflict management
• Experience with children
• Computer skills
• Microsoft Office
• Social work
• Crisis management
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