Data Entry Patient Services

Valerie Wilson

Atoka, TN ***** 803-***-**** **********@*****.***

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PROFESSIONAL

SUMMARY

Customer service-oriented professional with 8+ years of healthcare industry experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality. Academic Honors: Ultimate Medical Academy Honor Roll. Experience includes working in a hospital setting, training new employees, and hospital admissions. Team player who performs at high levels of productivity in fast-paced environments without missing a deadline. Well-organized, able to prioritize duties and manage time in multi-task environments. Demonstrates independent work initiative, sound judgment, and attention to detail. Strong written and verbal communication skills. Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint, MS Outlook; Data Entry.

SKILLS • Medical Billing

• Accounts Receivable

• Collections

• Co-Pay

• Deductibles

• Co-Insurance

• EOBs

• Revenue Cycle Management

• Posting Payments

Government (Medicare &

Medicaid)

•

• Third Party Payers

• Electronic Health Records (EHR)

Electronic Medical Records

(EMR)

•

Managed Care (HMO, PPO, and

POS)

•

• Workers Compensation

• Insurance Verification

• Insurance Claim Processing

• CMS 1500

• CMS 1450 (UB-04)

• Front Office Operations

• Medical Office Procedures

• Scheduling

• Medical Terminology

• Anatomy & Physiology

• HIPAA Compliance

• Medical Coding (ICD-10-CM

• HCPCS

• CPT)

WORK HISTORY MEDICAL COLLECTOR 08/2021 to CURRENT

Surgery Partners Atoka, TN

Make out bound and inbound calls to patient to resolve balances and prevent collections.

•

• Handle accounts for all 5 centers in the area while maintaining HIPPA V W

regulations.

Collect patient payments and initiate, execute and follow-up on payment plans.

•

Ensure all accounts are thoroughly documented including recording the commitment to pay the debt, the payment plan details, and all related discussion notes.

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• Assist with processing refunds and setting up payment plans for patients. Follow up with claims statuses to make sure workers comp have received them, if not assist with sending them out by mailing or faxing.

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Schedule appointments and ensure all appointments are confirmed for assigned clinic/provider.

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UNIT SECRETARY 04/2011 to 07/2012

Newport Hospital Newport, RI

Answered inbound calls, floated on ER, ICU, and Medical Surgical floors, assisted nurses, and trained new staff.

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Prepared schedules, checked orders, completed admissions/registration and discharge orders, and scheduling appointments including labs, radiology, EKG's, etc for the patients per doctors orders.

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Placed outbound phone calls to physicians and other departments, and for emergency codes.

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Filed, faxed, and scanned documents, and attended to the needs of families of patients.

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MEDICAL SECRETARY / MEDICAL ASSISTANT 08/2008 to 08/2010 Columbia Heart Clinic Columbia, SC

Scheduling of all patient appointments, completed on-call consultations and physician meetings and trained new employees.

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Faxed, scanned, and retrieved patient records, performed EKGs, removed sutures, and checked patients in and out.

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Answered inbound phone calls, placed outbound calls, and documented patient history using paper charts.

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Called in prescription refills, took vital signs, documented electronically, and assisted coworkers as needed.

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MEDICAL SECRETARY 06/2005 to 01/2008

Mayo Clinic Jacksonville, FL

Worked for 3 physicians and nurses, screened all incoming calls, coordinated travel, and trained new staff.

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Completed transcriptions, faxed, filed, and scanned documents, and retrieved records for electronic system.

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Documented electronically, connected non-English speaking patients to interpreters, and tracked certifications.

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EDUCATION HIPAA Essentials for Healthcare Professionals Certificate Ultimate Medical Academy

Diploma Medical Billing and Coding 01/2020

Ultimate Medical Academy

Associate Degree General Studies 01/2011

Columbia College of Missouri

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