Customer Service Data Entry

Monique Hinton

GENERAL MANAGER

West Babylon, New York 404-***-**** ***********@*****.***

Objective

Enthusiastic individual Retail Manager with an exceptional track record of meeting goals, driving sales and revenue, proven ability to build good staff and customer relationships, seeking a role in retail management where I can apply my leadership skills and maximize growth in sales, inventory control, achieving targets while providing great customer service Experience

Variety Wholesaler, General Manager 2024-2025

• Managed store operations, staffing, and payroll

• Conducted performance reviews and staff training

• Drive business decisions and reduced operational costs

• Maintained all store records and maintained company confidentiality Shoppers World, General Manger 2023-2024

• Assisted in opening new store location training all management in staff on daily operations, merchandising and compliance and procedures

• Inventory management

• Drive sales and maintained goals

Titlemax, General Manger (Loan officer) 2019-2023

• Lead team to meet sales goal through title pawns

• Managed cash handling compliance and reporting

• Oversea, coach and developed staff

• Met weekly Kpi’s improving revenue

Shoppers World, General Manger 2013-2018

• Increased sales and reduced shrink by 50%

• Provided excellent customer service with no customer complaints for more than a year

• Managed staffing, payroll, scheduling and inventory

• Reached KPI metrics consistently

Education

North Babylon High School 1999

Major: Regents Diploma

Skills & abilities

• Management

• Customer Service/Conflict Resolution

• Team Leadership/ Staffing

• Inventory/Merchandising

• Loss Prevention

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