Customer Service Specialist
Resume:
sre W EVRY oIe
oer?
Se ence eae
Customer Service Specialist with over 12 years of extensive expertise in hospitality and retail sectors, known for creating unique
customer experiences and driving sales growth through innovative service strategies. Proficient in public relations, leadership, and
sales management, fostering customer loyalty and enhancing team performance, Passionate about leveraging skills in visual
merchandising and conflict resolution to inspire and lead teams towards achieving exceptional service standards and operational
efficiency.
Employmenthistory
Bartender/Server, ‘© Serve food and drinks promptly, enhancing service quality and customer satisfaction.
Various Locations, 2016 + create specialty drinks, boosting sales and customer engagement.
- Present
Puerto Rico, Colorado,
© Coordinate with kitchen staff for timely orders, improving service efficiency.
California, Chesapeake City, ‘© Build strong patron relationships, fostering loyalty and community atmosphere.
Dewey Beach
© Manage tasks with urgency, ensuring order accuracy and maximizing tips.
‘© Streamlined order processing to enhance speed of service, resulting in improved customer satisfaction and repeat
business.
© Coordinated with kitchen staff to optimize food delivery times, achieving seamless service and minimizing wait times for
patrons.
‘© Developed and introduced themed drink specials, significantly boosting beverage sales and attracting a diverse clientele.
‘© Maintained a positive environment by training new staff, fostering teamwork and enhancing overall service quality.
‘© Monitored customer feedback to refine service approaches, leading to noticeable improvements in customer experience
and loyalty.
+ Blevated customer satisfaction by streamlining order processing, ensuring timely service and repeat business
Assistant Manager & * Led hiring and training, enhancing team skills and boosting productivity.
Store Manager, + Implemented scheduling strategies, improving staff availability and sales.
Brookstone, 2013 - 2016
‘© Managed operations, ensuring financial accuracy and efficient payroll.
Exceeded sales tangets through strategic planning and team motivation.
© Streamlined inventory, reducing out-of-stock incidents and improving stock levels.
‘© Streamlined inventory systems, ensuring timely stock replenishment and reducing out-of-stock incidents, leading to
enhanced customer satisfaction.
‘© Analyzed sales trends to optimize floor layouts, driving customer engagement and increasing foot traffic with
measurable improvements.
‘© Fostered team collaboration through regular training sessions, enhancing product knowledge and significantly boosting
customer service quality.
‘* Implemented efficient scheduling strategies, maximizing staff availability and resulting in improved sales performance.
‘© Led hiring initiatives to build a dependable workforce, enhancing team morale and contributing to overall operational
© spearheaded training programs, elevating team performance and driving noticeable improvements in customer service
Education
Delaware Technical
Community College, 2008 -
2015
‘Accounting and Business Manageme!
metrics.
‘Completed accounting classes ending with 104% because of doing all extra credit. Did not receive diploma, a
previous job was paying for me just to learn the basics of accounting, It’s not listed but worked at Meadowwood
hospital as accountant, Accounts payable, inventory manager, Transportation manager, Receptionist, Supervisor
nt _of Dietary and Housekeeping. Basically they took advantage of me, paid me minimum wage so they fired 3 people
and had me cover all those jobs because I had experience I would cover when they needed a day off or vacation. 1
‘was let go, it didn't end well. I was young and naive and they took advantage of my eagerness to learn and grow.
Skills
Project Management Defensive Driving Public Relations Event Organization
Leadership Customer Service Sales Management Inventory Management
Staff Training Scheduling Bartending ‘Team Building
Creative Problem Solving ‘Time Management Visual Merchandising Conflict Resolution
Links
Hobbies
Arrowhead hunting, Driftwood hunting, Rock hunting
Additional information
Small Business Owner _Co-own a small business creating unique crafts from driftwood with succulents and crystals,
The Marvel Women
Contact this candidate