Access Management Compliance Analyst
Resume:
Miguel de Carlos
Brandon, Fl. 33511
*********@*****.***
Professional Summary
Detail-oriented technology professional with 5+ years of experience in identity and access management, security protocols, and regulatory compliance. Proven ability to implement secure solutions, optimize system performance, and collaborate across teams to resolve complex issues. Known for strong analytical thinking and a proactive approach to problem-solving.
Key Skills
Identity & Access Management (IAM)
Role-Based Access Control (RBAC)
Multi-Factor Authentication (MFA)
Active Directory Administration
SIEM Tools & Incident Response
Regulatory Compliance & Audit Support
Access Control Policies & Procedures
User Authentication & Authorization
Strong Analytical & Troubleshooting Skills
Effective Communication & Team Collaboration
Professional Experience
Traffic Workforce Analyst
Charter Communications - Tampa, FL
September 2021 to Present
Monitor real-time call statistics and schedule adherence to optimize staffing and service levels.
Adjust forecasts in eWFM to reflect shrinkage and real-time changes.
Coordinate internal and outsourced teams for overtime and voluntary time off (VTO) activities.
Escalate service level issues to leadership based on impact and urgency.
Small Business Owner
DC Farms – Davao, Philippines
February 2019 to November 2019
Managed daily operations, staff supervision, and financial oversight.
Negotiated supplier contracts and optimized procurement for profitability.
Handled HR functions including recruitment and onboarding.
Identity Access Administrator
JP Morgan Chase - Tampa, Fl.
May, 2013 – March, 2018
Administered enterprise-wide IAM systems ensuring secure access and compliance.
Implemented MFA solutions and conducted access audits.
Collaborated with IT and security teams to resolve access-related incidents.
Controls and Compliance Analyst
JP Morgan Chase - Houston, TX
May 2011 to May 2013
Assessed internal controls and risk implications across business functions.
Developed testing strategies and provided guidance on control improvements.
Quality Assurance Business Analyst
JP Morgan Chase - Houston, TX
April 2004 to May 2011
Led incident management for Global Technical Support.
Conducted trend analysis and improved ticket handling processes.
Updated internal documentation and bridged procedural gaps.
Education
Bachelor of Science in Computer Science
University of the Philippines
Manila, Philippines
Network Engineering (non-graduate)
Houston Community College
Stafford, TX
Additional Training
Audit Report Writing - IT General Controls - Enterprise Risk Management – ITRSM Risk Awareness
Houston, TX
Certification
Microsoft Certified Professional (MCP)
References Available upon request
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