Customer Service Satisfaction

Ticketing Manager with over ** years of expertise in the travel and tourism industry, adept at

optimizing ticketing processes and enhancing customer satisfaction. Skilled in handling high-volume transactions, issue resolution, and mentoring teams to achieve superior service quality and operational efficiency. Committed to driving strategic planning and operational innovation for continued success in customer service excellence.

Employment history

Mar 2010 - Present

Ticketing Manager

Horizon Travel and Tours, Inc at Manila, Philippines Apr 2005 - Jan 2010

Reservations Officer

Prudentialife Travel Services Inc at Makati City, Philippines Education

1999 - 2005

Bachelor of Business Administration Marketing Management De La Salle University - College of St Benilde at Manila References

Jeanne Elouise Galvan

******@*****.*** 099********

Alfredo Mariscal

************@*************.** 091********

Edwin Sincioco

091********

Teresa Saavedra

***********@*****.*** 091********

Lead ticketing team, enhancing service quality and operational efficiency. Maintain precise sales records, ensuring compliance with financial standards. Analyze booking trends, providing insights for strategic planning. Negotiate corporate contracts, securing profitable long-term agreements. Optimized ticketing processes to enhance transaction efficiency, leading to noticeable gains in customer satisfaction and repeat business.

Coordinated with cross-functional teams to refine booking schedules, maximizing revenue opportunities and ensuring seamless service delivery.

Fostered a positive team environment by mentoring ticketing agents, enhancing their skills and promoting high standards of customer service.

Maintained meticulous records of transactions and compliance, ensuring financial accuracy and adherence to industry regulations.

Spearheaded process improvements in ticketing operations, achieving measurable enhancements in customer satisfaction and transaction speed.

Managed reservations for diverse travel itineraries, enhancing customer satisfaction through timely confirmations and personalized service.

Maintained accurate records of bookings and payments, ensuring compliance with company policies and contributing to financial accuracy.

Trained new staff on reservation systems, fostering a knowledgeable team environment that improved overall team efficiency.

Bhrillon Inc

Horizon Travel and Tours, Inc

Travel Plus, Inc

Megawide Construction Inc

Omar Gerard

Luistro

Ticketing Agent

2782 Sea Horse Ct, Hayward CA, United States,

94545

+1-510-***-****

*******.******@*****.***

Skills

Customer Service

Product knowledge

Complaint handling

Refund processing

Multi-tasking

High volume transactions

Written and verbal communication

Issue resolution

Languages

Filipino

English

Experienced

Skillful

Beginner

Skillful

Experienced

Experienced

Skillful

Beginner

Native

Proficient

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