Collections, Security, CSR
Resume:
Dear Hiring Manager:
I am seeking work and want to learn more about this opportunity.
Active-duty Military experience
Customer Service experience
Collections
Security Officer experience
It is important to be polite and have good communication skills with everyone I interact with.
I understand it is important to solve problems and take immediate action in an emergency. Offering
protection and safety for the business from dishonest or untrustworthy people.
I feel that my previous skills are equal to or greater than my peers. I am detail-oriented, organized, and prepared to take on any task. I would like to advance in my career and be a great asset to your organization.
Thank you for your time and consideration. I hope to have the opportunity to discuss the opening with you in person.
Sincerely,
Miriam Thompson
Miriam Y. Thompson
4801 E Yukon St. Tampa, FL 33617
*******.********@*****.***
WORK EXPERIENCE
12/2024 –8/2025 Concentrix -Technical Specialist Tampa, FL
Help customers with their digital credit cards, balance transfers, Apple products, technical support, troubleshooting, and guidance in a call center environment.
11/2022 –09/2024, DSI Security Tampa, FL
Monitoring CCTV cameras, patrolling the parking lots and outside deck, and keeping the employees safe. Work independently in an unarmed position. Check I.D. and badges to prevent unauthorized access to the building.
11/2022 –3/2024, Weiser Security Tampa, FL
Monitoring visitors entering and exiting the building, patrolling the parking lots and outside garage, and ensuring the safety of tenants. Work independently on the post. Prevent unauthorized access to buildings.
03/2022 -11/2022, Chameleon Security Tampa, FL
Responsible for ensuring the servers in the data center are secure.
Work independently in an unarmed position. Being aware of surroundings at
All times. Making sure the staff is protected. Remaining on post until relief shows
02/2022 -03/2022, Student, Rat Pack Training Academy, Tampa, FL
Received Certificate of Completion for Florida D License
Completed Application for Class D Security Officer License.
10/2018 -02/2022, Collections, WIPRO Tampa, FL
Answer inbound calls in a professional and timely manner. Provided quotes using customers' income, family size, and demographic location. Selecting the correct plan based on the customers’ financial needs. Providing recommendations to bring delinquent accounts current. Unlock accounts and reset passwords using the Web Table maintenance system. Resolved questions and issues.
07/2018 – 10/2018, Driver, UBER Tampa, FL
Ensure the safety of all riders. Pick up and greet customers when they enter the vehicle. Provide a safe place for riders to be picked up and dropped off. Sometimes, customers would reach out to me through the app if they had left merchandise behind in the vehicle.
01/2018 - 07/2018, Customer Service, FIS Tampa, FL
Answer inbound calls. Help customers determine the reason for their checks being declined at the point of sale. Provide recommendations on whether they should retry the transaction or use a different method of payment. Assist merchants with getting their authorizations approved. Reviewed Guru daily for answers to consumer questions.
08/2016 -01/2018, Auto Collections, Mid Atlantic Clearwater, FL
Collected Payments. updated records. documented financial transactions, correspondence, and inquiries. Offered time frames and options for the debtor to repay the debt and the client’s available funds. Reviewed income, debts, and expenses.
05/2016 -07/2016, Sales, KB Promotions, Tampa, FL
Answered inbound calls. Offered customers cruise and vacation package deals. Gathered demographic information. Offered upgrades, such as extended hotel stays, and explained packages in detail, including food, beverages, and sports.
SKILLS
Army National Defense Service medal, typing 40+ WPM, Microsoft Office Word,
Microsoft Office Outlook, critical thinking, detail-oriented, and organized.
EDUCATION
1984-1987- High School Diploma: Health Occupations
Tampa Bay Vocational Technical Center High School
Tampa, FL
ADMINISTRATION CERTIFICATE
Typing
7/20/1993- Academy of Health Sciences
MILITARY EXPERIENCE
Patient Administration Specialist
U.S Army Community Hospital
TPD AWARD
Citizen Appreciation Award.
My keen observation skills and quick thinking led to the arrest of two burglary suspects. Improving the safety of neighborhoods.11/12/2013- City of Tampa Police Department
SECURITY LICENSE
Security Officer License- Florida D Certificate
Rat Pack Training Academy
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