Customer Service Front Desk
Resume:
Nayamey Kresge
Spokane Valley, WA *****
*********@*****.***
Professional Summary
Driven and highly adaptable hospitality professional with over 3 years of experience in various roles, including Assistant General Manager, Assistant Manager, and Front Desk Associate. Demonstrated expertise in customer service, hotel operations, cash handling, and team management. Proven track record in multitasking, organizational skills, and maintaining high standards of service excellence. Seeking a role that will leverage my diverse experience and passion for hospitality.
Work Experience
Assistant General Manager
Bruchi's Cheesesteak's and Subs – Mead, WA
August 2023 to December 2023
• Managed inventory and placed weekly supply orders through Sysco.
• Opened and closed the store, ensuring smooth operations.
• Handled daily deposits, including money pulls and balancing tills.
• Supervised employees, delegated tasks, and ensured the highest level of customer service at all times.
• Worked at multiple stations across the store, providing hands-on leadership and support.
Assistant Manager
Dairy Queen – Spokane, WA
May 2022 to February 2023
• Opened and closed the store, ensuring operational efficiency and safety.
• Managed tills, counted cash, and made daily deposits.
• Scheduled shifts, assigned positions, and supervised employee performance.
• Handled restocking, ordering supplies, and managing inventory.
• Responsible for hiring, conducting orientations, and handling promotions or disciplinary actions.
Front Desk Associate
The Davenport Autograph Collection Hotels – Spokane, WA September 2021 to May 2022
• Greeted guests, processed check-ins and check-outs, and provided exceptional customer service.
• Managed phone inquiries, reservations, and payment processing.
• Delivered amenities and ensured guest satisfaction throughout their stay.
• Worked across five different hotel locations, demonstrating flexibility and adaptability.
Front Desk Agent
Maribeu Hotel – Washington State
March 2021 to September 2021
• Managed phone calls, hotel reservations, and check-in/check-out procedures.
• Delivered amenities and assisted guests with any requests to ensure a positive experience.
• Provided shuttle services for guests to designated areas and airports. Assistant Manager
Little Caesars – Moreno Valley, CA
July 2018 to October 2019
• Opened and closed the store, ensuring proper operations and safety.
• Handled change orders, deposits, refunds, and employee discounts.
• Managed inventory, labor hours, sales, and placed supply orders (Pepsi and Blueline).
• Assisted in coordinating deliveries between stores and supervised staff to ensure productivity and customer satisfaction.
Education
Associate Degree in Nursing – Pre-Registered Nurse Spokane Community College – Remote
August 2023 to February 2024
• Studied human anatomy, medical terminology, human psychology, and basic math and English.
High School Diploma
Hemet High School – Hemet, CA
June 2017 to March 2019
Skills
• Customer Service
• Organizational Skills
• Sales & Marketing
• Team Management
• Cash Handling & Financial Management
• Time Management & Multitasking
• Communication & Interpersonal Skills
• Inventory Management
Additional Information
Voluntary Experience
• Caregiving (2023-2024): Provided care for a family member who suffered multiple strokes. Responsibilities included tracking medication, assisting with daily activities, running errands, and attending medical appointments.
• Event Planning (Roxie Events by Lyyv): Assisted with the organization of family and friends' events such as movie nights, weddings, and birthday parties, including scheduling and event detailing.
Contact this candidate