It Support Engineer

HIMANSHU RAI

Contact : +91-878*******

Email : *******@*****.***

Linkdin Id:-himanshu-rai-16a73a175

CAREER OBJECTIVE

To succeed in an environment of growth and excellence and earn a job which provide me job satisfaction and self development and help me achieve personal as well as organizational goals. Also to use my core technical skills to excel in my field through hard work, research, skills and perseverance.

EDUCATIONAL QUALIFICATION

Qualification

Stream

Board/ University

Year of Passing

CGPA/PERCENTAGE

B.E

Electronic & communication

RGPV Bhopal.

2016

6.49

(CGPA)

Senior Secondary

Maths,Science

U.P. Board

2012

66%

Higher Secondary

General

U.P. Board

2010

57.33%

ACHIVEMENTS

Class representative in school

Participated in various G.K. examinations

Participated in various sports and got prizes during school time

Participated in social activities

PROFESSIONAL STRENGTH

●Work as an innovator

●Adaptable and quick to learn new skills

●Time Punctual and Sincere

●Smart Working

●Team Oriented

●Willingness to learn

●Ability to work under pressure

OTHER COURSE

CCNA course complete in July 2020

HOBBIES

Reading and playing cricket.

RUNNING PROJECT

Cyber security support and maintenance for Reliance Ltd Hazira plant.

EXPERIENCE

1yr 8 month experience from presto info solution pvt.ltd at BSNL wifi project since 4 December 2018 to August 2020.Job location is Kolhapur.Presto info solution is Network solution company.

Job responsibility

New Site installations and configuration.

Reporting and team coordination .

Handling switch and router,

Vlan configuration OSPF configuration

Network monitoring with the help of EWS software

DHCP configuration.

Troubleshoot of back hole devices

Troubleshoot of local network connection and devices

Maintenance of network devices.

Preventive maintenance

Perform All testing and documentation.

Work on ticket using PGTS(It’s developed by Presto info solution)

1 yr experience from Orien edutech pvt.ltd with Delhivery LTD.Since 4 June 2021 to 14 July 2022. Delhivery LTD is a logistics company. Current time my job location is Surat_GW branch of Delhivery LTD.

Monitor the Network with the help of PRTGS.

First Level trouble shooting of local network & Internet.

Manage Fortinet firewall

Handling Laptop issue

Handling Desktop issue

Handling Hand handled devices (HHD) issue

Handling Wired & wireless bar code scanner issue

Handling Document & Bar code printers issue

Handling Network printer issue.

Handling Document scanner issue.

Maintaining Inventory of IT assets.

Perform every month Audit task of IT assets.

Work on tickets using Manage Engine.

Reporting to the manager about running and pending task progress..

Preventive maintenance of network Rack.

Provide the IT support on remote location.

Work on ticket using manage engine.

Coordinate with Operation.

1Year & 9 Month experience from Busybees logistics pvt ltd since 17 July 2022 to till time I am working there as a part of IT-Infra Team.Busybees logistice is a logistics company. My current job location is Surat_HUB

Role and responsibility:-.

First Level trouble shooting of local network & Internet.

Configuration of Load balancer.

Handle ISP issues.

Maintain access point,Switches,Routers,& Firewall.

Maintain and configure both Aruba and Cisco access point..

Handling Laptop issue

Handling Desktop issue

Handling Hand handled devices (HHD) issue

Handling Wired & wireless bar code scanner issue

Handling Document & Bar code printers issue

Handling Network printer issue.

Handling Document scanner issue.

Maintaining Inventory of IT assets.

Perform every month Audit task of IT assets.

Reporting to the manager about running and pending task progress..

Preventive maintenance of network Rack.and devices.

Make a balance between IT team and operation.

Work and response on ticket using tech support.

Provide IT Support on remote location.

1yr experience from Protechmanzonic infosolution Pvt Ltd since 14 Mar 2024 to till now as a cyber sequrity support engineer. I am still working here.

INDUSTRIAL TRAINING

Major training in Bharat Sanchar Nigam Limited for 2 weeks on Bsic Telecom With Effect .

It is a Telecommunication sector responsible for planning and providing the Telephone and Broadband connection to the user.

PERSONAL DETAILS

Father’s name : Shri Baikunth Rai

Date of Birth : 15/10/1993

Languages : Hindi, English.

Marital status : Single

ADDRESS

Room no.-A 242 Ambikanagar colony,Post- Sachin,Distric - Surat (Gujarat) Pin code-394230

DECLARATION

I hereby declare that the information mentioned above is true to the best of my knowledge.

Date Himanshu Rai

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