Continuous Improvement Call Center

Tanjil Islam Sohan

Permanent Address: Fulbarigate, Khulna

Present Address: Banani, Dhaka

Contact Number: +880**********

Email: **********@*****.***

Objective

I sincerely believe that i am much energetic, enthusiastic, dedicated to work, determined and goal-oriented individual with continuous improvement approach. I am looking for faster professional development with personal growth opportunities. In one word, I believe in simple living with high thinking. And, i am looking for hard & challenging job where I will have the scope to utilize my potentiality & skills to do something innovative & from where i will be able to enhance my knowledge.

Experience

1. Company Name: Oppo Realme Mobile Manufacturing Company 02/09/2021 - 01/10/2022 Designation: Assistant Supervisor

Job Responsibility: Surface Mountings Technology Works

- Assembly products.

- Quality management and material management.

- AOI, SPI, NXT1&2 operated.

- Manpower set up to the line.

- Rework, repair & maintenance.

- Controlling & adjusting machine settings

2. Company Name: My outsourcing Ltd 08/11/2023 to - till now Designation: Business Processing Officer

Job Responsibility: Managing large amounts of inbound and outbound calls in a timely manner

- Following call center scripts when handling different topics

- Identifying customers’ needs, clarify information, research every issue and providing solutions

- Document, maintain, update procedures and policies and monitor their implementation.

- Take on additional tasks as required in the interest of the service. Education

Course / Degree School / University Grade / Score Year Mangrove Institute of Science

& Technology (MIST)

Diploma In Civil

Engineering

CGPA: 3.00 2021

Secondary School Certificate

(Science)

Pirojpur Town Secondary

School, Pirojpur.

GPA: 4.14 2017

Skills

Technical Competence. - Problem-Solving Skills. - Communication Skills. - Ethical Behavior. – Project Management Skills. - Adaptability. - Teamwork. Trade Course

- Certificate In Steel Buildings & Fabrication

Institute : Technical Training Centre, Khulna (TTC) Duration : 06 Months

- Certificate In Masonry

Institute : Skills for Employment Investment Program (SEIP), Khulna. Duration : 06 Months

Projects

Project Attained: Certificate In Attachment Civil Engineering Institute: Khulna University Engineering Technology Duration: 04 Months

Languages

Capable Of Communicating And Have Good Writing Reading Skill In Both Bengali, English Personal Details

Date of Birth : 04/11/2001

Marital Status : Unmarried

Nationality : Bangladeshi

Height : 5 feet 5 Inch

Reference

Animesh Pal – Institute : Khulna Polytechnic Institute Designation : Principal

Contact Number : 016********

Declaration

It is my sincere declaration that, to the best of my knowledge and on behalf of myself, the information contained in the above curriculum is true and accurate to the best of my knowledge.

TANJIL ISLAM SOHAN

Contact this candidate