Customer Service Data Entry

Marcus J. Bussey

**** ****** ******* **

Las Vegas, NV 89108

Cell: 702-***-****

E-Mail: **********@*****.***

PROFESSIONAL SUMMARY

Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Customer service professional dedicated to effective team management and customer satisfaction.

SKILLS

• Exceptional

interpersonal

communication

• Effective problem

solver

• Effective workflow

management

• Adherence to high

customer service

standards

• Team Management

Techniques

• Skilled trainer

• Customer-focused

• Inventory control

• Exceptional telephone

etiquette

• Quality Service Goals

• Data Entry

• Excellent Time

Management

• Team Leader

• Excellent time

management skills

• Team Management

• Meticulous Attention

to Detail

• Conflict Resolution

• Workflow

• Handled Negative

Customer Feedback

• Customer Questions

WORK HISTORY

Perfect Inn Motel – Maintenance Engineer

April 2021 to June 2024

3045 E Fremont St NV 89104

Upkeep maintenance and remodel of hotel.

Brian D Lett – Project Coordinator

July 2016 – April 2021

428 Engel Ave Henderson NV 89011

Renovation and remodel of personal and investment properties. Starving Students Moving Company - MANAGER

May 2015 to June 2016

6220 Kimberly suite #2 Las Vegas, NV 89122

Investigated and resolved customer inquiries and complaints in an empathetic manner. Adhered to all confidentiality requirements at all times. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues.

Promptly responded to inquiries and requests from prospective customers. Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.

Strong leader of customer support staff.

Facilitated inter-departmental communication to effectively provide customer support. Scheduled staff shifts to cover peaks and lulls in customer inquiries. Trained staff on operating procedures and company services. Identified individual development needs with appropriate training. Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Fostered an environment which encouraged continual process improvements. Updated customer orders from start to finish in an accurate and timely manner. Effective liaison between customers and internal departments. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Establish and communicate branch goals and results to employees Daily banking and processing of credit cards.

ASSISTANT MANAGER

April 2014 to May 2015

Starving Students Moving Company 6220 Kimberly Ave Suite #2 Las Vegas NV. 89122 Team Leader

Client Relations

Customer Questions

Handled Negative Customer Feedback

Workflow

Meticulous Attention To Detail

Data Entry

MOVER

October 2012 to March 2014

Starving Students Moving Company 6220 Kimberly Ave. Suite # 2 Las Vegas, NN 89122 Professional Relocation of household goods

Commercial Relocation and set up

Met all customer call guidelines including service levels, handle time and productivity. Maintained up-to-date knowledge of product and service changes. CREMATIONIST

January 2009 to June 2012

Affordable Cremations Of The High Desert

13558 Nomwaket Rd. Apple Valley CA 92307

Handled all Cremations

Maintained and Approved all cremation records state permits and Licences Properly Identified all Deceased and maintained correct and accurate records Handled all removals of deceased from Hospitals, Hospice Facilities, County and City Morgues and Homes.

Processed all cremains and returned cremains to Family members Handled all on call duties.

Maintained and serviced retorts

Handled all building maintenance and upkeep

Adhered to all confidentiality requirements at all times. Strong leader of customer support staff.

Fostered an environment which encouraged continual process improvements. Managed workflow to exceed quality service goals.

OWNER

January 2006 to January 2010

Crystal Clear Window Cleaning and Service 1854 Cactus Drive Victorville CA 92395 Handled all aspects of daily operations.

Maintained all Records.

Hired and trained all employees.

Met all customer call guidelines including service levels, handled time and productivity. Solved unresolved customer issues.

Managed workflow to exceed quality service goals.

Updated customer orders from start to finish in an accurate and timely manner. EDUCATION

GED

1976-1979 Chaparral High School

3850 Annie Oakley Dr. Las Vegas NV 89121,

1981-1982 Clark County Community College

Cheyenne Ave Las Vegas, NV

Studied Business Management.

1981-1983 Jean Nevada School of Emergency Medicine Studied Standard and Advanced Emergency

Medical Care, C.P.R (American Red Cross).

Became a Certified Instructor in Standard and Advanced Emergency Medical Care C.P.R

(American Red Cross)

1983 State of Nevada First Responder Instructor Course. 1983-1984 University of Nevada, Reno

Advanced Medical Terminology, Human Anatomy and Physiology. CIVIC ORGANIZATIONS

1983-1990 American Red Cross Instructor: Standard and Advanced Emergency Medical Care, C.P.R and State of Nevada First Responder Course. (Volunteer) 1986-1991 Red Rock Little League.

Las Vegas NV

Team Coach (Volunteer)

1987-1989 Cub Scouts of America

Las Vegas, NV

Den Leader (Volunteer)

1989-1990 Boy Scouts Of America Boulder Dam Council Las Vegas, NV Scout Master (Volunteer)

Contact this candidate