United States Customer Service
Resume:
K E N N E T H H A T C H E T T
S R
Navy Reserve
Security-conscious professional with in-depth understanding of related laws and excellent leadership abilities.
Successful at developing and implementing policies to protect people and assets from harm. Works well in high-pressure settings to handle internal investigations and collaborate with law enforcement on advanced concerns. Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service. Securitas Security Services USA, Linthicum Heights, MD, May 2023 - Current Supervisor Of Corporate Security
Uber, District Heights, MD, United States, Jun 2017 - May 2023 Driver
WMATA, Washignton, DC, United States, Jan 2006 - Sep 2020 Professional Bus Operator
FEMA, Orlando, FL, United States, Aug 2005 - Jan 2006 Applicant Services Program Specialist
PROFESSIONAL SUMMARY
EXPERIENCE
Protected physical and intellectual assets of business or company by implementing proper security and safety measures.
•
Managed time and routes to meet customer demands and provide customer satisfaction.
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Monitored traffic conditions and construction delays to reduce potential delays.
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Accommodated special requests and preferences resulting in multiple recommendations from customers.
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• Used GPS and map navigation to plan most efficient route. Collected fares along prescribed route, assisting riders with payment cards.
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• Studied route maps to efficiently pick up and drop off passengers. Ensured the comfort of passengers by regulating lighting, heating and air conditioning.
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• Cleaned bus interior at start and end of each run.
• Adhered to safe driving regulations and rules to prevent accidents. Operated vehicle safely to protect passengers and comply with rules governing public bus transportation.
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• Data Entry
• Located assistance options for meeting basic human needs for housing. Verified collected information and evaluated eligibility criteria to approve or deny program access.
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Interviewed potential clients and collected information to determine eligibility for social assistance.
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• Evaluate customer account information to assess current issues and 2002 Peaceful Way, Apt
103, Odenton, MD 21113
*********@*****.***
CONTACT
SKILLS
PATROLLED BUILDINGS
ROUTINELY TO PROVIDE
PHYSICAL SECURITY AND
LIFE SAFETY PROTECTION
FOR FACILITY AND
ASSOCIATES.
•
MINIMIZED HARASSMENT
AND OTHER THREATS
THROUGH PROACTIVE
STRATEGIES AND CAREFUL
PREMISES MONITORING.
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MONITORED ENTRANCES,
EXITS AND CCTV FEEDS TO
KEEP CLOSE EYE ON
MOVEMENTS OF
INDIVIDUALS AND
MATERIALS THROUGHOUT
FACILITY.
•
TRAINED SUBORDINATES
AND NON-SECURITY
PERSONNEL IN PROPER
METHODS FOR HANDLING
SECURITY CONCERNS.
•
August 1999
Bachelor of Science
Electrical Engineer
Valencia Community College, Orlando, Fl, United States Did not graduate
English
Native
Position E4 November 1996 - November 2004
Trained in using firearm
Office Clerical work
determine potential solutions.
EDUCATION
LANGUAGES
NAVY RESERVE
Contact this candidate