Customer Service Inside Sales

RONALD A FONTES

Apple Valley, MN

Tel: 952-***-**** Email: *********@*******.***

MAJOR ACCOMPLISHMENTS.

Increased direct sales 100% in two years.

Referred and trained two successful field people to CHEP USA.

Satisfied various industrial applications with regard to chemicals, electrical, safety, and lubricants.

EDUCATION

San Jose State University – San Jose, CA. Bachelor of Science

Major: Marketing

Minor: Advertising

JOB HISTORY/DUTIES

Bibliotheca 5/2022-Present

Account Management – Securing existing business as well as growing

new business. $900,000 in year one.

Bosch Security Systems 1/2022 – 5/2022

Supporting the BMW contract with customer service efforts

Amazon Logistics 9/2021- 1/2022

Night Sort

Ensuring all packages are stages to go out for delivery for the next day

Stauer

Inside Sales 10/2020 – 9/2021

Converting inbound calls to increased sales

Processing credit card transactions multiple times per day

Operations/Planning 2/2019 – 1/2020

Dart Transit

Managing deliveries to Dedicated accounts – Amazon, Target, Google, P&G, and UPS

Facilitated communication with drivers and customer locations along with creating and modification of

Excel on-time delivery reports that went to internal and external customers.

Inside Sales Representative / Customer Service 10/2016-12/2018

Have accepted and completed several temporary contract assignments with the following organizations;

Wastequip Contract Used Sales Force and Excel for quotations and presentation

Volt -Emerson Contract Order expediting. Customer service response to delayed orders

Silgan Container Contract Processed large orders via Oracle

Inside Sales

Sager Electronics – Mendota Heights, MN. 11/2015 – 8/2016

Responsibilities included:

Set-up and average of 13 new accounts per month. Order modification and budgetary goals met

Maintain a 4 million dollar account - (Bobcat)

Worked with product manager daily on technical application for order accuracy

Processed Credit Card transactions multiple times a day

Inside Sales Representative 6/1/2014 – 6/10/2015

Aurora Pictures, Minneapolis, MN.

Aurora Pictures – Safety Training

Responsibilities included:

Added 11 new accounts per month the first 6 months. Renewed all existing contracts

Averaged 20 product previews per week for 52 straight weeks. Used Netsuite CRM all day

Consistently met budgetary goals for a specific geographical territory

Processed credit card transactions multiple times a day

Inside/Outside Account Manager 9/1998 – 8/2013

CHEP USA, MN/WI/PA

Implemented new manufactures and distributor locations

Consistently met or exceeded objectives for over twelve years

Worked a territory that grew by 30% per year

Member of the upper Midwest team that was the top team in the US for 10 straight years

Worked off weekly and monthly metrics with annual Human Resource evaluation

Contact this candidate