Customer Support Representative

Joseph Etta

Las Vegas, NV 702-***-**** ***********@*****.***

LinkedIn: www.linkedin.com/in/joeetta08

Professional Summary

Linux System Administrator with 4+ years in hosting and infrastructure, specializing in RHEL-based environments, automation, and server migrations. Skilled in LAMP stack optimization, Bash/CLI troubleshooting, CSF firewall management, and cloud fundamentals. Proven success in server hardening, performance tuning, and incident management in high-availability environments. Experience

Linux Support Technician II – Liquid Web Inc. Mar 2023 – Apr 2025

• Provisioned and managed VPS and dedicated servers using WHM, cPanel, and CLI tools.

• Resolved RHEL-based server issues: high load, MySQL optimization, SSL, malware remediation, DNS.

• Supported and optimized LAMP stack environments for high-traffic clients.

• Delivered technical support and server configuration for resellers and developers.

• Utilized Salesforce for ticket escalations, documenting troubleshooting workflows. Hosting Support Guide III – GoDaddy LLC Feb 2021 – Dec 2022

• Provisioned hosting plans: cPanel, Plesk, Managed WordPress, VPS, and dedicated servers.

• Diagnosed and resolved SSL, DNS, site performance, and email configuration issues.

• Guided customers on hosting best practices and preventive measures.

• Provided strong customer service while managing escalations. Project Supervisor – Suzana Rutar Architect Ltd. Dec 2019 – Oct 2020

• Oversaw work structures, project timelines, and resource allocation.

• Maintained project schedules and budgets while coordinating cross-functional teams. Education

Bachelor of Science – Sports Management, Grand Canyon University Apr 2019 Certifications & Training

• Google IT Support Professional Certificate (Coursera, Jan 2021)

• AWS S3 Basics – Coursera (Jan 2023)

• Google Cloud Fundamentals: Core Infrastructure – Google Cloud (Feb 2022)

• Developing a Google SRE Culture – Google Cloud (Apr 2022)

• VMware Virtualization (Training)

• CSF Firewall & Server Security (hands-on)

Technical Skills

• Operating Systems: RHEL, CentOS, Ubuntu

• Web & Servers: Apache, LiteSpeed, WHM, cPanel

• Databases: MySQL / MariaDB optimization

• Networking & Security: SSL, DNS, Exim/Postfix mail, CSF Firewall, Malware remediation

• Cloud Platforms: AWS, Google Cloud

• Tools: MobaXterm, Salesforce, CLI, Jira

• Core Competencies: LAMP stack administration, troubleshooting, system hardening, high-availability support, customer technical support

• Automation & Security: Bash scripting, Ansible, server migrations, incident response

Contact this candidate