Customer Service Insurance Verification

BISSAN DABBAKEH

**************@*****.*** 312-***-**** Authorized to work in the U.S.

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PROFESSIONAL SUMMARY

Detail-oriented administrative professional with extensive experience in healthcare operations, patient scheduling, insurance verification, and records management. Skilled at coordinating complex workflows, ensuring compliance, and delivering excellent customer service. Adept at using EMR systems, scheduling software, and office tools to streamline processes in medical and corporate environments.

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CORE COMPETENCIES

• Surgery & Appointment Scheduling

• Insurance Verification & Authorizations

• Patient Intake & Registration

• Medical Records Management

• EMR Systems (Epic, Meditech, Intergy, eRAD)

• CMS & BCBS IKA Systems

• Customer Service & Patient Relations

• Data Entry & Documentation Accuracy

• Office Operations & Workflow Coordination

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PROFESSIONAL EXPERIENCE

Self-Employed – Rideshare Driver Mar 2024 – Present

Provided safe, timely transportation services with a strong focus on customer satisfaction.

Managed scheduling, navigation, and client communications independently.

Maintained a 5-star rating through reliability and professionalism.

Surgery Scheduler – Muve Lakeway Ambulatory Surgical Center, TX Feb 2023 – Mar 2024

Coordinated and scheduled surgical procedures, ensuring accuracy and timely communication with patients and physicians.

Verified insurance coverage and obtained prior authorizations for surgeries.

Maintained patient records, distributed pre-op instructions, and scheduled post-op follow-ups.

Collaborated with surgeons, nurses, and administrative staff to optimize surgical workflow.

Medicare Enrollment Specialist – NTT Data Services, Plano, TX Aug 2019 – Jan 2020

Processed new member and group enrollments during Medicare’s annual enrollment period.

Verified member demographics, updated records, and processed ACH payments.

Determined and issued CMS-required notifications for delinquent or disenrolled members.

Utilized CMS and BCBS IKA systems for multiple state plans.

Previous Administrative & Healthcare Roles (Condensed) 2011 – 2019

Collections Specialist – Metro Infectious Disease Consultants: Managed insurance follow-ups and claim reprocessing.

Billing/Follow-Up Specialist – Presence Medical Group: Resolved claim errors, updated patient information, and processed payments.

Claims Representative/Billing Specialist – Healthcare Financial Resources Inc.: Investigated unpaid claims, wrote appeals, and managed claim portfolios.

Front Desk Supervisor – MRI Lincoln Imaging Center: Oversaw patient registration, insurance verification, scheduling, and payroll reporting.

Validation Engineer/Admin Assistant – Motorola: Coordinated office operations, managed supplies, and documented technical results.

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EDUCATION

B.S. in Criminal Justice/Justice Studies – Northeastern Illinois University, 2007

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