Customer Service A Team

QAMAR K. HERBERT

***** ****** ******, ***. *. Detroit, MI 48219 917-***-****

**********@*****.***

Key strengths include:

Exceptional organizational skills. Recognized for cross-disciplinary talents in needs for analysis, troubleshooting, and problem resolution in fast-paced environments. Identified problems/needs and initiated logical, effective solutions. Considered the whole problem and focused on the real impact of decisions & actions.

Dynamic communication/interpersonal skills. Maintained exceptional interpersonal and communication skills with proficiency to promote confidence and build & maintain strategic business/client relationships, while interfacing positively with people of diverse backgrounds.

Active Listening and problem sensitivity. Provided full attention to what other people were saying, took time in understanding the points being made, asked questions as appropriate, and never interrupted at inappropriate times. Able to tell when something is wrong or is likely to go bad. Recognized problems and involved in solving those problems.

Thrive in a team environment. Initiated action and followed through to the conclusion of any commitment. Capably learned new skills. Reacted flexibly to changes in priority and direction, assumed increased responsibilities as needed, and motivated others to achieve business objectives.

Photography, Graphics, and Arts competent. Well-versed in digital and video formats. Maintained a strong background in Photoshop, Illustrator, QuarkXpress, Aura (2D Animation), and Lightwave (3D modelling & Animation) programs. Advanced skill with various programs, both on Mac

& PC platforms. Advanced knowledge of iTunes, Google, Blackboard, D2L, Banner & Argos. PROFESSIONAL EXPERIENCES

Test Content Reviewer ACT Test Prep Telecommute 02/18 – Current

−Review and edit new testing content for grammar, answer accuracy and general errors.

−Provided suggestions for testing content when it does not meet testing standards.

−Assisted in the completion of content alignment and content quality testing of material. Virtual Assistant Jarvis Books International Telecommute 11/08 - 11/18

−Managed book and merchandise shipments and the corresponding documents.

−Updated, created and tracked book inventories for company management.

−Assisted company management with payroll and other financial transactions.

−Update both paper and electronic office files for ongoing classes and college-wide events. Administrator Harrisburg Area Community College York, PA 03/13 – 09/14

−Coordinated office files, calls, postal mail, inventory and emails for the academic department.

−Provided information for walk-in customers, faculty, and staff for college-wide classes.

−Assisted departments with meetings, appointments, conferences, and workshop activities.

−Update both paper and electronic office files for ongoing classes and college-wide events. Tutor A Plus Success Harrisburg & York, PA 11/12 – 03/13

−After-school and weekend tutor for K–12 students in the Harrisburg & York school districts.

−Managed large groups of students during testing events and tutoring sessions.

−Coordinated activities during testing and tutoring events to keep students motivated.

−Coordinated email, text and phone communications to assist with event planning for student-based events.

Admissions Representative National Connections Academy Columbia, MD 05/12 – 10/12

−Advise parents and students about the National Connections Academy curriculum. QAMAR K. HERBERT RESUME PAGE 1 OF 2

QAMAR K. HERBERT RESUME − CONTINUATION −

−Receive and coordinate admissions and enrollment documentation for K – 12 grade levels.

−Handling correspondence from school advisers, parents and students for courses.

−Manage email, phone and direct mail communications from parents and students. Customer Service Representative Pennsylvania Higher Ed Harrisburg, PA 10/10 – 06/11

−Managed calls and emails through a computer database in a call center.

−Provided counselling for students and parents regarding federal college student loans.

−Assisted borrowers with completion of forms, applications and financial aid claims.

−Advised students and parents about academic enrollment policies and procedures for higher education, and state and federal financial aid regulations. Test Administrator Pearson Professional Testing Center Harrisburg, PA 6/09 – 10/10

−Responsible for maintaining a professional and secure testing environment.

−Performed timely site opening and closing procedures.

−Checked in examiners, verified identification, and explained the exam process.

−Monitored candidates while testing and maintained an understanding of all computer-based testing procedures.

Office Manager / Administrator Long Island University Brooklyn, NY 09/95 – 05/07

−Managed daily office operations and order submissions by university faculty & staff in the Audiovisual Department.

−Helped to plan and organize on and off-campus events, including recruiting volunteers, scouting event locations, planning event duties and setting up and securing equipment for the events.

−Trained university administration staff, faculty, students, and staff on equipment use for meetings, classes, and seminars.

−Successfully initiated new delivery and retrieval methods for equipment used during ongoing semester classes.

−Trained, supervised, and evaluated staff on equipment set-up, retrieval, and use.

−Designed and updated all office documents & forms used for daily equipment orders. EDUCATION

Bachelor of Arts in Media Arts (1995) Long Island University Brooklyn, NY PUBLICATIONS

Time Code Assistant “The Show” (feature film)

Sony Pictures/Director (Released in August 1995) Brian Robbins, Featured Film ACCOLADES

Recipient of the Leopold Schepp Foundation Scholarship

(for 1989 – 1994)

Recipient of the Media Arts Scholarship

(for 1993 school year)

Recipient of the “Senior of the Year” award from the HEOP program of LIU

(for 1994 school year)

QAMAR K. HERBERT RESUME PAGE 2 OF 2

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