Information Technology Data Entry

ELSA WOLDBERHAN

**** ******* **. **********, ** *0078

763-***-**** **************@*******.***

TECHNICAL

·Troubleshooting, Help Desk Support, Data Entry, Tableau, MS Office, G Suite, MS Visio, Data Analytics, Data Visualization, Accounting Background, Information Technology, Various Operating Systems, Incident Management

FUNCTIONAL

·Communication, Active Listening, Relationship Management, Negotiation, Cross-Functional Leadership, Teamwork, Process Improvement, Customer Service, Problem Solving, Detail-Oriented, Multi-Tasking, Dual Language Speaker (Amharic & English)

EDUCATION

·Hennepin Technical College Eden Prairie, MN

Certificate in Information Technology May 2023

·Unity University Addis Ababa, Ethiopia

Bachelor of Arts in Marketing Management May 2007

·Halita College Addis Ababa, Ethiopia

Certificate of secretary and office management May 2001

DISTINCTION

·Wells Fargo St. Paul, MN

Gold Award, Best Performance awarded to only one individual in lock box department December 2012

EXPERIENCE

Hennepin Technical College (HTC) Eden Prairie, MN

SET (Student Life and Carrier Center) Leader January 2021 – May 2023

·Positively represented HTC as peer mentor and outreach efforts. Resourceful for students’ various needs.

·Guided students for information throughout campus such as registration, room locations etc.

·Assisted in planning and execution of student life activities and events.

Career Break for Maternity Leave February 2019 – January 2021

·An extended period of maternity leave to bring up my daughter until she was old enough to start nursery school.

Wells Fargo, Lockbox Charlotte, NC

Lockbox IT Support Technical May 2016 – February 2019

·Installing and configuring computer hardware

·Being the primary point of contact for IT support within a company

·Providing user access service

·Processing requests and incidents

·Assisting customers with recovery issues

·Diagnosing customer problems relying mainly on predefined knowledge base and scripts

Infra Engineering Addis Ababa, Ethiopia

Accountant March 2013 – January 2016

·Performed accounts payable functions for construction expenses. Ensured compliance with accounting deadlines.

·Managed financial department by preparing budgets, forecasting and payroll.

Wells Fargo St Paul, MN

Operations Clerk Processor October 2010 – February 2013

·Checked for quality & accuracy, matched check images and deposit reports to their backups.

·Processed payments, tickets, online entries, documents and/or items. Researched and cleared suspense items.

Wells Fargo, Cash Vault St Paul, MN

Operations Clerk October 2008 – October 2010

·Processed deposits, payments, tickets, online entries, and items requiring a high degree of accuracy and control.

·Performed various data entry and cash handling tasks. Researched and processed adjustments to accounts.

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