Customer Service Technical Support, Mariner, Sells experience

KEVIN MUÑOZ ARIAS

SUMMARY

Dynamic and results-driven professional with over 3 years of experience in customer service and sales, both face-to-face and over the phone. Highly productive under pressure, with excellent communication skills, leadership capabilities, and solid proficiency in technology tools. Passionate about continuous learning and delivering excellent customer experiences that drive sales. WORK EXPERIENCE

Guided groups on marine tours, ensuring a safe and enjoyable experience Delivered service in both English and Spanish for international clients Marine Tour Guide (Planet Dolphin Flamingo) 1 Year and 6 months Bar Captain & Customer Service - B.O.A Brewery, Bar and Restaurant – 3 years Provided outstanding face-to-face service in bar and dining areas Led the bar team as Captain, ensuring smooth operations Managed complaints and solved customer issues efficiently Scooters Restaurant Flamingo – 2 years

Worked as waiter, bartender, and kitchen assistant Delivered excellent service during peak tourist seasons Maintained high standards in customer interaction and food quality Guanacaste, Playa Potrero • +506 8793 -1547

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Sales Representative & Customer Support - Lanco S.A – 1 year Assisted clients via phone and in-person inquiries Explained product features, availability, and pricing Closed face-to-face sales and provided post-sale follow-up Sales Assistant & Customer Service - Colono S.A – 1 year Assisted customers and handled sales transactions

Provided product recommendations and managed inventory Supported daily sales operations and customer retention KEY SKILLS

Customer Service (face-to-face and phone-based)

Sales and Product Advising

Leadership and Team Coordination

Conflict Resolution and Problem Solving

High-stress Environment Productivity

Advanced Computer and Technical Support Skills

Quick Learner and Highly Adaptable

English Proficiency – 85%

KEVIN MUÑOZ ARIAS

EDUCATION

High School Diploma

Executive English for Tourism and Services – I.N.A Advanced Computer Skills and Technical Support Technician IT Essentials – Cisco

English Proficiency – 85%

Guanacaste, Playa Potrero • +506 8793 -1547

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PROFESIONAL REFERENCES

Vicente Leiton +506-******** - Manager at Lanco SA Alaks Tomson +506-******** - Manager and CEO at B.O.A Pablo Antonio Caravaca +506-******** - Capitan Marine at Planet Dolphin