Customer Service Representative
Resume:
Janice Jones
*** *** ** ***** ***** IL *****
**********@*****.***
SUMMARY
● Customer Service representative experienced in Mortgage and Customer Service office duties. ● Experience entering customer payments meeting company target for same day processing processed loans and FHA/VA.
● Transferred title for 140 cars per day per state requirements.
● Handled all paperwork and customer inquires associated with loan pay-offs and processed FHA and VA loans, a little Bilingual
● Available to start with 2 week notice and interview with 1-2 days notice. WORK EXPERIENCE
JM & Family Enterprises, Deerfield Beach FL 2023-2025
● Paid Invoices verify correct part numbers on the invoice statement
● Excel Spreadsheet Sales Connect system for payment Queues JPMorgan Chase, Downer IL 04/2015-09/2015 Loan Support Specialist
● Calls current and former employers to review accurate employment information ● Complete “one-off” scenarios as required by underwriting
● Updates the system of record and works daily priorities
● Communication with external agents and internal colleagues to resolve issues and discrepancies BMO Financial Group, Naperville IL 2014-2014 Office Admin-General Office Clerk
● Sort Files and by Numeric digits
● Worked with Auditors with handling files
● Adding information into the system to support Processors daily task Enterprise Rent-A-Car, Lombard IL 2013-2013
License and Title Assistant
● Signing off on titles
● Filing titles, sending titles to buyer
● Entering payoff amounts for cars after received checks and wires Carson’s, Bloomingdale IL 2011-2013
● Customer service with their merchandise
● Opening credit card for the customer to help save money CVS Caremark, Mt Prospect IL 2011-2012
Data Entry
● Entered customer information into the system
● Pulling customers prescription out of files
DOVENMUEHLE MORTGAGE INC., Lake Zurich, IL 2005-2009 Pre Pay-Off Specialist
● Handled all paperwork and customer inquires associated with loan pay-offs. ● Processed FHA and VA loans
● Met monthly end dates
NATIONAL SAFETY COUNCIL, Itasca, IL 2003-2005
Data Entry
● Keyed orders meeting company standards for speed and accuracy.
● Answered customer questions about company’s products. INSURANCE AUTO AUCTIONS, Schaumburg, IL 1999-2002
Title Clerk, 1999-2002
Office Clerk, 1999
● Transferred title for 140 cars per day per state requirements.
● Handled general office duties including filing, faxing, ingoing & outgoing mail. LASALLE HOME MORTGAGE, Norridge, IL 1995-1998
Mortgage Cashier
● Entered customer payments meeting company target for same day processing processed loans and FHA/VA
● Prepared daily report to insure payments were processed correctly. SKILLS
Microsoft Office: Word, Excel, PowerPoint & Access EDUCATION
Northwestern Business College, Jefferson Park, IL
Courses in Computer Programming & Business Information Systems College of DuPage, Glen Ellyn, IL Courses in Accounting Degree Completed Reference
Tisa Baum
********@************.***
224-***-**** Cell
630-***-**** Desk
Ron E William
JP Morgan Chase Manger
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