Program Manager Senior Administrative
Resume:
Diane K. Jackson
Albany, NY 12205 **************@*****.***
Education:
Associate degree – Business Management and Finance - June 2020
Bachelor of Management– March 2022
Master of Business Administration – June 2025
Member of The National Society of Collegiate Scholars
Experience:
New York State Department of Health – Senior Administrative Analyst – AMSG/GMB – January 2024 – Present
Transitioned into a state employee from a contract employee with the AMSG.GMB bureau, I have been employed with this bureau since April 2017.
Current Role: VRP Team Lead /Supervisor- responsible for leading the team for completion and return of VRPs.
Implement new policies for streamlining practices.
Monitor Staff, with new VRP policies and practices. Providing feedback and follow up on new practices.
Proficient in Statewide Financial Systems (SFS), Grants Gateway (GG), the New York Contracting System, VendRep System.
PCG/SSO – Senior Health Care Program Specialist – AMSG/GMB - April 2017 – December 2023
Transitioned into the role of Program Manager – Management of the Statewide 2.3 program.,
Served as the coordinator of the Vendor Responsibility Profile (VRP), overseeing the VRP process, tracking the status of all VRPs, assigning VRPs to staff and providing feedback and follow-up.
Serve on the interview board, interview potential candidates, initiate onboarding process, contact IT, setting up emails for newly hired staff.
Proficient in multiple New York State systems, that are required for contract management, including Statewide Financial Systems (SFS), Grants Gateway (GG), New York State Contracting System, VendRep System, SLMS.
Management of grant contracts, ensuring compliance.
Voucher submission, review vouchers for repayment. Have a unique role of creating PRs for newly executed contracts.
Maximus Inc. - Research Administrator - Sept 2013 – April 2017
Research Administrator - Researched various task and documents to override validation. Assist with Small Business Financial Management. Follow basic procedures and scripts, using fundamental knowledge of company and project directories, services, and products to assist customers and clients.
Verification Document Administrator - Verify and invalidate documents sent by consumers for health insurance. Determine if documents are acceptable to process eligibility determinations for consumer’s accounts. Assisted supervisor with escalated tasks sent from other departments.
Consumer Service Specialist III - Individual Marketplace, provided support, resolve inquiries, update information to consumer applications and educate callers. Assist callers in processing applications for health care coverage via telephone including tax household, household income, and eligibility determinations and interpreting of determinations made by the NY HBE System. Processed enrollments into Medicaid, Child Health Plus, and Qualified Health Plans. and disenrollment.
Consumer Service Specialist I - My duties include answering the telephones and direct callers to the proper department. Also inform and update callers with information regarding to the Affordable Care Act. Assisted SBM employers and brokers with Health Coverage applications and web issues.
SKILL SET: Microsoft Word, Excel, Power Point, Statewide Financial System, VendRep System, NYS Database
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