Customer Service Representative
Resume:
Pequena Brown
COCOA, FL
Phone: 321-***-****
Email: *******.*****@*****.***
Objective
Seeking a challenging position with advancement opportunities in which I make a meaningful contribution. Abilities The ability to listen to and understand information and ideas presented through spoken words and sentences. Communicate information and ideas in speaking so others will understand. Identify and understand the speech of another person. The ability to see details at close range (within a few feet of the observer). To tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Communicate information and ideas in writing so others will understand. Read and understand information and ideas presented in writing. Apply general rules to specific problems to produce answers that make sense. Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Ability Summary
Advise clients and customers, collect deposits and payments, process orders for merchandise, provide customer service, sell merchandise, products or services, solicit orders from established or new customers, use computers to enter, access or retrieve data, use telephone communication techniques, database entry, alpha numeric, customer service escalation skills, real time skills, dispatcher,10 key operator.
Employment History
06/2017 - 02/2023
Client Services Administrator
Comprehensive Health, Cape Canaveral, FL
Coordinate with examinees and network providers to schedule employment-related examinations.
Follow different protocol for each of the clients. Adheres to client specific protocols, processes, and policies.
Utilize supporting software to process examinations from scheduling appointments, tracking progress, and recording final status for billing and delivery to the client.
Contact examinees and facilities to schedule requested examinations.
Contact providers regarding missing or incomplete examination results.
File, scan, and retrieve exam results to include laboratory, medical, and final determinations.
Escalate examination issues to appropriate manager.
Consistently provides professional, and gracious customer service.
Processes inbound and outbound phone calls, faxes, email, and mail.
Works closely with our medical team, examinees, employers, and contracted facilities to ensure the completion of the examination process.
May assist other departments with routine administrative duties.
Handle routine customer inquiries and assess call escalation; redirect calls as needed.
Meet or exceed established standards on a consistent basis for quality, customer service, productivity, and service level guidelines.
Handles all medical and drug screen results compliant to
Deployment to New York to assist with Covid crisis.
Performed credentialing for medical staff to work in Covid units.
Verified certifications were up to date for all staff.
Set appointments to get staff on-boarded to assist with Covid unit operations.
11/2003 - 01/2014
Customer Service Representative Supervisor
Ebay Enterprises, Melbourne, FL
11/2013-01/2014 Ebay Enterprises Contractor Melbourne, FL • Conduct online E-Commerce Sales and Customer Service for over 40 major online retailers • Customer Service handling escalations • Rapport and relationship building • Increase profits via suggest selling and in-depth product knowledge
09/2013 - 11/2013
Customer Service Representative Supervisor
Kelly Services, Titusville, FL
09/2013-11/2013 Kelly Services Contractor Titusville, FL • Manage 30 call center agents • Customer Service handling escalations • Organize and Execute schedule • Handled all irate customer situations by turning them to a positive • Built customer relations
07/2010 - 03/2013
Customer Service Representative
Ricoh, Melbourne, FL
Procurement of office supplies
Data Entry Clerk, Alpha Numeric
Database Entry Clerk, E-mail center, at remote device.
Inbound/Outbound correspondence via email
Electronic Orders Fulfilled
Dispatcher
Customer Service Representative Handling Escalations
03/2007 - 08/2009
Telemarketer
Harp Marketing Services, Melbourne, FL
03/2007-08/2009 Harp Marketing Services Telemarketer Melbourne, FL • Gathering information form customer purchasing a variety of products seen on the internet and television • Conferring with customers via telephone to provide information about products and services • Taking orders and/or cancelling accounts • Soliciting sales of new or additional products or services
Education History
High School Diploma
Cocoa High School, Cocoa, FL
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