Registered Nurse Human Resource

Jerri Lyn McGinnis, RN, BSN, MBA, MM/HRM, CLNC

Resume

Los Fresnos, Texas 78566

Phone: 956-***-**** – **********@***.***

EDUCATION:

Master’s Management / Human Resource Management (MM/HRM) JUN 11

University of Phoenix Phoenix, AZ

Master’s in Business Administration MAY 09

University of Texas Brownsville, TX

Bachelor of Science in Nursing DEC 89

University of Texas Arlington, TX

Associate Degree in Nursing MAY 85

El Centro College Dallas, Texas

LICENSURE:

Registered Nurse Texas JUL 2025

Registered Nurse New York JUN 2025

CLEARANCE:

DHS Clearance JUN 23

Top Secret (DHS/ICE) APR 23

Suitability (PHS) [Defense Security Service Tier 3 (Secret)] 2004

CERTIFICATION:

Certified Legal Nurse Consultant (CLNC) since OCT 18

CLEAR – NCIT – Specialized Program since MAY 18

(Advanced Investigative Analysis, Advanced Investigative

Report Development, and Advanced Interviewing)

CLEAR – NCIT – Basic Certification since OCT 17

Fact Finder PREA Training – ICE/ERO/OPR since JAN 17

COR (Contracting Officer Representative) since JUN 16

Top Secret Clearance – Department of Homeland Security since APR 13

Fact Finder Training – Homeland Security since MAY 11

Office of Personnel Responsibilities, Office of Inspector General

CCHP – RN (Certification for Professional Nurses in since OCT 09

Correctional Healthcare)

National Commission on Correctional Healthcare

CCHP (Certification Correctional Healthcare Professionals) since OCT 05

National Commission on Correctional Healthcare

Certificate for Public Health Nursing since DEC 04

University of Colorado Health Sciences Center

TRAINING:

BLS American Heart Assoc. MAY 26

SPECIAL SKILLS:

OPR Fact Finder training for formal investigation of administrative inquiries, quality of care, and standards review.

Quality Management, Health, and Safety Officer (Performance Improvement (PI), External Performance Review Programs (EPRP), Ambulatory Care Accreditation, Risk Management (RM), Peer Review Program, Patient Safety, Data Analysis and Interpretation, and Credentialing and Privileging.

Staff Education Coordinator, Infection Control Officer, and Managed Care Coordinator

Regional Compliance Officer for accreditation processes (NDS, ACA, NCCHC, and JCAHO)

Inspector for National Detention Standards/Performance Based National Detention Standards/Extensive Knowledge of Immigration and Customs Border Patrol Standards

Extensive knowledge of JCAHO standards and NCCHC standards

Medical Subject Matter Expert – Detention Oversight, Ambulatory Care, and Personnel Management

Strong leadership skills, organized with attention to deadlines/details and time management.

Extensive Management experience (Budgeting, strategic planning, staffing, scheduling, performance improvement, JCAHO, disciplinary activities, employee relations, and policy development and review/revisions)

PROFESSIONAL EXPERIENCE:

Office of Immigration Ombudsman (OIDO) SEPT 2023 to Present

Lead Investigator (GS 14)

Washington, DC (Stationed in San Antonio, Texas)

Serves as a Detention Oversight Investigative Team Lead. Communicates and integrates the

organization’s strategic plan, mission, vision, and values into the team’s strategies, goals,

objectives, work plans, and work products and services.

Communicates assignments, projects, problems to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion.

Coaches the team in the selection and application of appropriate problem-solving methods and techniques; advises on work methods, practices, and procedures; and assists in identifying the parameters of a viable solution.

Leads the team in managing, planning, organizing, and conducting investigations of detention

immigration hold rooms and detention facilities standards.

Manages internal preliminary inquiries or formal investigations involving violations of immigration detention standards and administrative misconduct allegations.

Leads the team in developing investigative reports recommending appropriate actions and final

decisions based on the investigation; or provides subject matter expertise for incorporation into

the planning of an investigation or the final report.

Confers with, assists, and advises OIDO management on the planning and developing of new investigative policies, programs, standards, requirements, procedures, and techniques.

Leads the team in identifying, distributing, and balancing workload and tasks to team members in accordance with established workflow, skill level, and/or occupational specialization.

Performs internal and external coordination with senior officials and conducts research, planning, execution, and production phases of audits of special access programs.

Coordinates investigative activity with other federal agencies related to immigration detention

investigations and addresses jurisdictional problems in accordance with established policies.

Facilitates ongoing investigations and participates with other law enforcement and intelligence

personnel in planning, conducting, and supporting investigations into criminal, administrative

and security incidents.

Follows the guidance of superiors, legal, human resources, and other stakeholder representatives on complex investigations.

Directs the collection and reporting of pertinent case/production metrics to provide senior leadership with a view of caseload and capabilities.

Ensures computer forensic best practices are utilized in all aspects of the OIDO’s investigative activity.

Keeps abreast of changes and advances in the areas of investigations, and investigative techniques.

Provides advice on specific problems involving investigative policy, planning, and operations.

Perform reviews using appropriate investigative and audit techniques, analyze data to support

findings, and develop recommendations to correct deficiencies; prepare comprehensive work

papers documenting work performed.

Coaches, facilitates, and/or negotiates in coordinating team initiatives and in consensus

building activities.

Monitors and reports on the status and progress of work.

Reports to supervisor on team and individual work accomplishments, problems, and progress in mastering tasks and work processes, and individual and team training needs.

Maintains metrics for the team. Maintains project files; program and administrative materials;

and makes available policies, procedures, and written instructions from the supervisor.

Discuss findings and observations with responsible organizational elements, technical representatives

and others to develop constructive final report; prepare a comprehensive final report summarizing the audit and/or assurance review results.

Represents the team consensus and conveys their findings and recommendations. Estimates

and reports to the team on progress in meeting milestones and deadlines and ensures team

members are aware of and participate in planning for achievement of team goals and objectives

and play an integral role in developing the final team product.

Meets with top management officials to present findings, explain the significance of

conclusions, and justify recommendations.

Assist in obtaining written responses to recommendations from management officials and follow-up with management officials to ensure corrections are made in a timely manner.

Serves as an authority to DHS HQ staffs regarding how best to investigate allegations. Tailors

the techniques used to fit each situation. Briefs investigative officers as to methods and guides

their ongoing efforts.

Analyzes new legislation, emerging policies, and investigative trends to determine where policy formulation, refinement, or clarification is indicated.

Assists with establishing, revising, and reviewing policies, procedures, mission objectives, and organization for the staff, as necessary to eliminate work problems or barriers to mission accomplishment, promote team

building, implement quality improvements, or responds to concerns with regulatory compliance and/or customer requirements.

Maintains a continuous liaison with other DHS and Federal organizations and subordinate

offices/organizations.

Represents OIDO and DHS with a variety of organizations. Establishes, develops, and maintains effective working relationships with a variety of high-level offices.

Works requirements as a result of proposed congressional inserts all related programs. Through WHS governance provides findings and recommendations on issues resulting in DHS impact to program guidance.

Meets with key customers and coordinating officials to assess customer satisfaction, explain organization policy and procedures, and resolve significant problems.

Prepares and delivers oral presentations such as briefings, training sessions, consultations, and

strategy sessions with other staff service functions and activities to secure cooperation, resolve

controversial matters, and convey information relative to proposed changes in assigned

program(s).

Develops and prepares a variety of correspondence and other documentation, i.e.,

formal letters, position papers, reports, staff studies, staff summary packages, briefings, charts,

bullet background papers, etc.

Attends seminars, training courses and other presentations offered by both government and private sector organizations in order to maintain an expert level of knowledge.

Maintains coordination with investigative teams and other insider threat stakeholders.

Works with functional counterparts in response to legislative directions, funding issues, policy changes, and the impact of these changes.

Approves emergency and medical leave and other leave as delegated by management.

Coordinates annual leave schedule of the team; ensures peak workload times are

accommodated; and recommends approval/disapproval.

Resolves simple, informal complaints of employees, refers unresolved formal complaints and appeals to supervisor.

Communicates team consensus and recommendations to the supervisor on actions affecting team and individual awards, rewards, and recognition.

On behalf of the team, informs the supervisor of performance management issues/problems and recommends/requests related personnel actions such as performance appraisals, career ladder promotions, reassignments, and within-grade-increases.

May serve as supervisor in absence of the supervisor.

Office of Immigration Ombudsman (OIDO) JUN 2023 to SEPT 2023

Investigator (GS 13)

Washington, DC

Managing, leading, coordinating and updating inspections or investigations through interviews, research, and report preparation.

Managing investigations through the resolution process by liaising and coordinating with allied local, state or federal agency personnel in determining administrative or other recommendations or sanctions.

Facilitating program strategies to ensure policies and plans include a long-term outlook consistent with the organization's needs; and

Evaluating established procedures to determine their effectiveness.

ISN Corporation (Information Support Network) Full Time JUL 2022 to JUN 2023

Field Reviewer/Inspector

Contractor for the Office of Immigration Detention Ombudsman (OIDO)

Bethesda, MD

Subject Mater Expert for Medical Care, to include continuous quality improvement (measurement, assess, and improve patient care outcomes), Tele-Health services, Medical Staffing, Staff Training, and Credentialing and Privileging.

Able to provide development and on-going review of projects based on scope and schedules. Independent worker with strong critical thinking skills, writing corrective actions and planning modifications.

Assist with complaints about potential violation of immigration detention standards, medical care, or misconduct by the Department of Homeland Security. Utilizing resources to investigate changes in state, federal, and local laws, to include researching current best practices.

Provide independent oversight or immigration detention facilities, to include conducting unannounced inspections and reviewing contract terms.

Service as an independent provider to review and resolve problems stemming from the inspections and/or contract terms.

Inspections include determining compliance/non-compliance with standards, medical records reviews to determine violations with policies. My goal is improvement in the quality and effectiveness of the facility’s overall health care program.

Managing, leading, coordinating and updating inspections or investigations through interviews, research and report preparation.

Managing investigations through the resolution process by liaising and coordinating with allied local, state or federal agency personnel in determining administrative or other recommendations or sanctions;

Facilitating program strategies to ensure policies and plans include a long-term outlook consistent with the organization's needs; and

Evaluating established procedures to determine their effectiveness.

Experience conducting interviews related to quality management, medical records reviews, policies, and standards compliance.

Expert on decision and initiatives related to quality monitoring and improvement.

Consultant to the Office of Immigration Detention Ombudsman, Office of Policies and Standards, and Detention Oversight.

Collaborate with leadership regarding strategic planning and decision-making processes.

Travel 50% of time – facility inspections.

VA Texas Valley Costal Bend Health Care System [VCBHCC] (Nurse 2, Step 12) Full Time AUG 2021 to JUL 2022

High Risk Care Manager/Patient Educator

Harlingen Outpatient Center (HOPC)

Harlingen, Texas

Uses nursing process and evidence-based practice to collaborate with the team let, extended team and external members (Family/caregiver and community-based services involved in providing care to the veterans) to meet their needs.

Provides patient and family health education with a focus on self-management, prevention, and wellness, based on the veteran’s goals.

Demonstrates advanced clinical knowledge in assessing planning, implementing, documenting, and evaluating care for a designated group of veterans across the continuum of care.

Triages and applies a collaborative team approach in identifying, analyzing, and resolving patient care problems.

Care management of ACSC veterans transitioning from a hospital setting to a lower-level acuity setting that are both assigned and unassigned to a VCBVA. Aids with management of non-ACSC veterans both assigned and unassigned to VCB.

Functions as a systems coordinator; monitors progress and intervenes as necessary to ensure that veteran outcomes are achieved within anticipated timeframes. Monitors progress along clinical pathway, analyzes variations and initiates appropriate actions.

Operating within the nursing standards of practice, monitoring and assessing patient care, treatment, and evaluation of care/services to improve patient outcomes.

Screens veterans for social service, home care, and other community care needs: and coordinates or makes referrals as appropriate; and seeks consultation when indicated. Completes APS reports as shown.

Applies skills, such as motivational interviewing to promote veteran self-management toward veteran-driven holistic care plan for life.

Initiates and/or expedites requests for consultation and informs physician/PACT team of results and progress.

Participation in the RCA (Root Cause Analysis) process.

VA Texas Valley Costal Bend Health Care System (Nurse 2, Step 12) Full Time JAN 2020 to AUG 2021

Patient Aligned Care Team (PACT) Care Manager/Coordinator

Harlingen Outpatient Center (HOPC)

Harlingen, Texas

Silver Team, patient aligned care team for over 1100 veterans. Delivery of patient care scheduled and/or walk-in appointments.

Uses the nursing process and evidence-based practice to collaborate with the team and larger team in developing the patient driven holistic care plan for life.

Demonstrates advanced clinical knowledge in assessing, planning, implementing, documenting, and evaluating care for a designated group of patients across the continuum of care.

Strives to deliver quality care and constantly monitors for areas of improvement and adjusts practices, to benefit our patient population.

Chair, HOPC Nursing Council Meetings. Participated in Root Cause Analysis Review (RCA).

Initiative-taking in responding to messages (secure messaging and message manager) from veterans.

Providing care and supporting the HRO (highly reliable organization) transformation to an organization with predictable and repeatable systems that support consistent operations while catching and correcting potentially catastrophic errors before they happen.

IHSC Clinical Investigator (CAPT, O-5 Billet) (Federal - Full Time – 40+ hours/on-call 24/7) MAY 17 to JAN 2020

Investigation Unit

Division of Homeland Security (DHS)/Immigration & Custom Enforcement (ICE)/Enforcement & Removals Operations (ERO)/ICE Health Service Corps (IHSC)

Harlingen, Texas

Conduct prompt, fair and impartial concise administrative investigations, e.g., referred medical complaints; including identifying, interviewing parties, and identifying, gathering and assessing information relevant to the investigation; quality of care, researching and applying relevant policies/standards for care and make finding of facts; and making recommendations for remedial actions.

National Certified Investigator/Inspector – Basic and Specialized programs with Council on Licensure, Enforcement, and Regulation.

Conducted the following, but are not limited to:

oInvestigating allegations of inappropriate health care to individuals in ICE custody, checking for quality of care that meets the national standards.

oInvestigating incidents of mortality and significant morbidity involving individuals in ICE Custody

oInvestigating allegations of employee misconduct

oInvestigating high profile/risk incidents

oOversight of IHSC grievance processes, and

oConducting risk analysis of IHSC processes and tort claims, and

oReviewing cases regarding standards of care (all disciplines)

oCollaborating with other ICE and IHSC programs to develop policies, procedures and educational programs designed to mitigate risks identified during investigations and/or reviews.

Travel as required.

PRN (as needed) House Supervisor (12-24 hours per month) SEPT 15 to JAN 21

Valley Regional Medical Center (VRMC) (Civilian job)

Brownsville, Texas

Work as needed, usually during weekends, one or two shifts per month.

In house senior administrator responsible for staffing, daily operations (including calling in operating crews, heart catherization team, special radiology team, and open-heart team), bed control, approval of transfers, strategic planning, decision-making processes, and other duties as assigned.

Program Management (CAPT, O-6 Billet) (Federal - Full Time – 40+ hours/on-call 24/7) JUN 13 to Oct 17

Health Service Administrator/Chief Executive Officer

Division of Homeland Security (DHS)/Immigration & Custom Enforcement (ICE)/Enforcement & Removals Operations (ERO)/ICE Health Service Corps (IHSC)

Service Processing Center, Port Isabel, TX

Held Chief of Staff position until January 2014

Included medical staging, ambulatory clinic, and medical housing Unit.

Oversight of $3.1 M budget

Supervised 69 FTE’s. (16 Commissioned Officers and 58 Contract Staff)

Supplied services for 1200 detainee population.

Provided administration and management oversight of an ambulatory healthcare facility for Immigration and Customs Enforcement detainees.

oSupervised management and delivery of appropriate and cost-effective health care

oStaging operations with over 60, 000 people per year (immigrants in ICE custody)

oMedical Housing Unit (MHU) with thirty-six beds (8 negative flow; 6 mental health, 22 medical) and Tuberculosis Infectious Facility (TIF) with 6 negative flow beds

oManagement of operating budget, training, performance evaluations, development, and monitoring standards of practice

oImplementation and enforcement of IHSC national policy and procedure and local policies and procedures

oMaintenance of facility accreditation with national agencies

Senior consultant with responsibility for providing technical assistance and professional guidance on all aspects of the program and personnel.

oThis includes but is not limited to areas involving planning, fiscal operations, health services management, and interpretation of regulations, infection control, health and safety, ADP operations controls and and other field activities dispersed throughout the United States

Effectively integration of intra-departmental and inter-agency support elements as well as mission partners and contracted resources for the overall success of the ICE national medical authority supported operations

Directly involved with budget analysis and formulation, resources, logistical/technical support systems, special staff, operations staff, and analytical support and headquarters support contractors, all of which directly shaped the structure, effectiveness, efficiency and productivity of the facilities, funding, personnel, equipment, and other such requirements.

Reviewed matters of organization-wide significance to ensure that procedures, processes and operational plans were in accordance with the policies and plans of the AD, to include strategic planning and decision-making processes.

Identified and monitored actual or potential problem areas that required AD decision, and recommended a specific course of action that would resolve the problem or correct deficient performance

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