Hands-On Customer Support

ABOUT MYSELF

I am a dedicated and technically proficient telecommunications engineering

graduate from the Institute of Information and Telecommunication Technology, Kabul University, with hands-on experience gained through an intensive internship at Afghan Telecom. During my internship, I actively contributed to key areas including radio frequency planning, microwave systems, Base Station Subsystems (BSS), and network monitoring. I possess strong analytical skills in calculation, troubleshooting, and system optimization within the telecommunications field. My goal is to apply my technical expertise and problem-solving abilities to drive innovation and efficiency in a forward-thinking telecommunications organization. WORK EXPERIENCE

EDUCATION AND TRAINING

LANGUAGE SKILLS

MOTHER TONGUE(S): Persian

Other language(s):

English

Listening B2 Spoken production B2

Reading C1 Spoken interaction B2

Writing C1

Pashto

Listening C1 Spoken production C1

Reading C1 Spoken interaction C1

Writing C1

Mohammad Ali Naza

ri

Passport: P05725551

Date of birth: 26/04/2000

Place of birth: Ghazni, Afghanistan

Nationality: Afghan

Sex: Male

CONTACT

13th District, Dasht-e-Barchi

1016 Kabul, Afghanistan

(Home)

********.*****@*****.***

+93-747******

Internship

13/05/2023 – 14/01/2024

Successfully completed an internship at Afghan Telecom, where I gained valuable hands-on experience in various aspects of the telecommunication s field. I actively participated in network maintenance, troubleshooting, system optimization, and customer support services, contributing to the smooth operation of technical systems. I also assisted in the installation and configuration of telecommunication equipment, enhancing my understanding of field operations. This experience provided me with in- depth insights into the technical infrastructure, workflows, and operational processes within a national telecom organization. Afghan Telecom Kabul, Afghanistan

2019 – 2023 Kabul, Afghanistan

Website https://ku.edu.af/en Field of study language and literature Dari department

2015 – 2018 Kabul, Afghanistan

Course Studied: Mathematics, Sciences, Languages, Social Studies, Literature, Physical Education, Religious Studies, Arts and Culture

Field of study General Studies

Bachelor Degree Kabul University

High School Diploma ABURAIHAN ALBIRUNI HIGH SCHOOL Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user SKILLS

Microsoft Office Internet Good Communication SPSS

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