Customer Service Entry-Level
Resume:
Paige Cole
Louisville, KY *****
*********@******.***
Professional Summary
Organized and motivated employee eager to apply time management and organizational skills. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Driven to improve efficiency and quality by adhering company procedures. Unafraid of hard work, hot or cold conditions, or heavy lifting.
Authorized to work in the US for any employer
Work Experience
Manager
Winners circle 420-Louisville, KY
November 2024 to Present
• Led a team of XX employees, providing guidance and support to ensure efficient operations
• Managed daily operations, including scheduling, inventory management, and customer service
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Provided ongoing coaching and mentoring to team members, supporting their professional development
Electrical Assembler
Newflyer of America-Shepherdsville, KY
July 2024 to January 2025
• Assembled electronic components and subassemblies according to blueprints, diagrams, and work instructions
• Performed quality checks on finished products to ensure adherence to specifications and standards
• Maintained a clean and organized work area to optimize productivity and safety
• Operated various hand tools, power tools, and testing equipment for assembly and troubleshooting purposes
Assembly Line Machine Worker
Summit Polymers Inc.-Elizabethtown, KY
July 2023 to July 2024
Operated machining equipment safely with team of operators. Set up and ran machinery to produce exceptional products for industrial needs. Complied with company and OSHA safety rules and regulations. Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Bindery Machine Operator
LSC Communications-Lebanon Junction, KY
November 2021 to July 2022
Assembled admissions pages and added new pages to patients' charts. Prepared finished books for shipping by wrapping or packing books and stacking boxes on pallets. Used glue machines to glue end-papers, bindings, backings and signatures. Stitched and glued end-papers and bindings to secure final products. Patient Engagement Specialist
Landmark Recovery-Louisville, KY
August 2019 to December 2019
Built trusted relationships with residents by getting to know them on a personal level and making their comfort a priority.
Assisted nurses with diagnostic procedures, treatments, and patient charting Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Assembled admissions pages and added new pages to patients' charts. Skills
• Flexible and Adaptable
• Assembly line
• Factory experience
• Good listening skills
• Assembly
• Manufacturing
• Blueprint reading
• Power tools
• Responsible
• Decision Making
• Warehouse experience
• English
• Hand tools
• Self-Motivated
• Materials handling
Certifications and Licenses
Driver's License
Additional Information
In my role as Store Manager, my contributions had a direct impact on both the daily operations and long-term success of the store. Here are a few examples:
• Boosted Sales Performance: By analyzing customer buying habits and tailoring promotions around peak shopping times, I helped increase sales by 20% within the first year. I also coached my team on upselling techniques and product knowledge, which improved our average transaction size.
• Improved Staff Retention: I built a strong, supportive team culture by creating fair schedules, recognizing employee achievements, and offering consistent training. As a result, we saw a 40% decrease in staff turnover, which helped us maintain consistent service and lower hiring costs.
• Reduced Inventory Loss: I introduced tighter inventory controls, including weekly spot checks and more accurate ordering based on sales trends. These efforts cut shrinkage by over 30%, saving the company thousands in losses annually.
• Enhanced Customer Satisfaction: I trained the staff on how to provide a more personalized customer experience, which led to higher satisfaction scores in customer feedback surveys and more repeat business. Several customers mentioned returning specifically because of the positive energy and helpfulness of the team.
• Exceeded Sales Goals: Under my management, the store not only hit but exceeded monthly and quarterly sales targets consistently. I ensured the team stayed motivated by setting daily micro-goals and celebrating small wins together.
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