Customer Service and Data Analytics
Resume:
SFA STATE UNIVERSITY
Bachelor of Fine Arts
E D U C A T I O N
S K I L L S
Problem Solving
Teamwork
Time Management
Leadership
Strong Communication
Critical Thinking
Organizational Management
Inventory Management
Scheduling
Customer Experience
Operations Management
Property Management
Video Production
Video and Sound Editing
WORK E X P E R I E N C E
Avaliable upon request
R E F E R E N C E S
P R O F I L E S U MMARY
Results-driven professional with a background in management, operations, and customer service, transitioning into data-driven administration. Pursuing the Google Data Analytics Certificate to build expertise in data management, reporting, and analysis. Skilled in process improvement, problem-solving, and supporting strategic decision-making. Adaptable and eager to leverage analytical and operational experience to contribute to a growth-focused organization.
SAMUEL LANGSTON
C O N T A C T
********.******.*@*****.***
Steamboat Springs, CO
https://www.linkedin.com/in/sa
muel-langston-35690237b/
C E R T I F I C A T I O N S
Actively working on Google’s Data
Analytics Certificate
Manager Food Safety
Microsoft Office Associate
Certification
Adobe Certified Professional
Certification
Elevated Properties November 2023-April 2024
Guest Services Agent
Ivory Hour Productions March 2021-December 2022
Wedding Videographer/Business Owner
Metropolitan Theatres OCTOBER 2023 - JANUARY 2025
Operations Manager
Managed day-to-day operations of a 6-screen movie theater, overseeing 15+ employees and ensuring smooth business operations. Supervised staff and performed opening/closing procedures, while maintaining high customer service standards across box office, concessions, and usher duties. Led inventory control processes, managing product stock levels within allocated variance, and assisted in budgeting and cost management. Supported scheduling of employees and films, contributing to the efficient operation of the theater.
Dedicated to providing exceptional service to both guests and property owners. Experienced in managing guest-facing operations, ensuring smooth arrivals, departures, and an overall seamless experience throughout their stay. Skilled in proactively addressing issues, optimizing guest satisfaction, and maintaining property standards to exceed expectations. Involved with all aspects of the video creation process: Pre-Production: Collaborated with clients to understand their vision and preferences, offering professional guidance on style, tone, and direction. Production: Led a team in capturing high-quality footage, including drone shots, from pre-ceremony preparations to the couple’s send-off. Managed and operated various filming equipment, ensuring seamless coordination with second shooter to document key moments.
Post-Production: Edited wedding footage into a cohesive, narrative-driven video, syncing audio, color-correcting, and applying filters for a polished final product. Client Delivery: Delivered final video via YouTube link and portable flash drive, ensuring client satisfaction through clear communication and efficient access to the finished product.
Elevated Properties JANUARY 2025 - PRESENT
Shuttle Driver/Houseman
Safely operate a 14-passenger bus throughout the city limits of Steamboat Springs, ensuring compliance with all traffic laws and Department of Transportation (DOT) regulations.
Deliver exceptional guest service through daily one-on-one interactions, fostering a welcoming and helpful environment.
Proficient in using the Elevated Rides app to coordinate timely pick-ups and drop-offs throughout Steamboat Springs.
Responsible for daily cleaning and maintenance of gym equipment, pools, and front lobby areas, ensuring cleanliness and a positive guest experience.
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