Systems Administrator Cloud Infrastructure

Nicole Jones

480-***-**** • ******@************.***

LinkedIn Online Resume

Professional Summary

Systems Administrator with 8+ years of experience in cloud infrastructure, cybersecurity, and network operations across Azure, Microsoft 365, and AWS environments. I've led many cloud migrations, boosted system security, and helped companies get their hybrid setups running smoothly and efficiently. I take pride in having an initiative taking mindset, knowing when on-prem or cloud solutions will deliver the best outcomes for cost and scalability. I'm all about building cost effective, well documented solutions that boost productivity for the teams that rely on them.

Skills

Azure AD • Microsoft 365 • Intune • PowerShell • Okta • Ping Identity • DUO • FortiGate • Cisco Meraki • Endpoint Security • VMware • SharePoint • Ubiquiti • SSO • SCCM • Apple Business Manager • Zoho MDM • RingCentral VOIP • WSUS • ServiceNow • Microsoft Teams VOIP • Google Workspace • Ninja RMM • Asset Tiger • Jira/Confluence • Zoho Tools • Remote PC • TeamViewer • Microsoft Server/Windows • Linux OS • Mac OS • Chrome OS • NIST Frameworks • GDPR • ISO/IEC 2701 Compliance • SOC 2 Standards • HIPAA Standards • PCI DSS Compliance

Certifications

Power BI Dashboards - 2024

Microsoft Certified: Azure Administrator Associate - 2023

Microsoft 365 Administrator - 2022

Cisco Certified Network Associate (CCNA) – 2018

Professional Experience

Nov 2024 – Present

Independent IT Consultant (Self-Employed)

Proactively identified and engaged local startup businesses via LinkedIn and direct outreach to offer consulting services in networking infrastructure and cloud migration.

Secured multiple paid consulting engagements by assessing client needs, proposing tailored technical solutions, and building trust through technical expertise and strategic conversations.

Provided guidance on transitioning on-premises systems to cloud platforms (e.g., Microsoft Azure, AWS), optimizing network performance, scalability, and security.

Supported with network design, implementation, and troubleshooting to help clients scale their operations efficiently.

Jun 2025

Lowes

Desktop/Field Support Technician (Temp Worker)

1000 Lowes Blvd. Mooresville, NC, 28117

️800-445-6937

Troubleshoot and fix POS systems, scan guns, printers, laptops, desktops, and VOIP phones.

Documented the load balance of the UPS.

Troubleshoot the sound system and adjust sound levels for the different areas of the store as needed.

Jan 2024 – Sep 2024

Wireless Guardian

Systems Administrator (Company Closed)

5500 W. Chandler Blvd. Suite 1, Chandler, AZ, 85226

️833-393-5600

Increased Microsoft Identity security score by 22%, reaching 86%.

Authored and implemented core IT Security policies including Incident Response and Service Catalog.

Built Microsoft Teams conference rooms and multiple SharePoint portals for internal departments.

Deployed Intune policies for endpoints and managed Netgate/Ubiquiti infrastructure.

Jul 2023 – Jan 2024

Unical

Systems Administrator (Contract)

15132 W. Camelback Rd. Litchfield Park, AZ, 85340

️909-348-1700

Supported migration of 50+ servers as part of infrastructure upgrade.

Led Okta SSO configuration and Active Directory cleanup for efficiency gains.

Managed Cisco Meraki networking hardware and participated in network circuit upgrades.

Jan 2022 – Jun 2023

Woodrow Technologies

Systems Administrator (Contract)

1725 W. University Dr. Suite 450, Tempe AZ, 85281

️888-899-9378

Migrated Microsoft 365 tenants and firewalls across 20+ healthcare offices.

Deployed RingCentral VOIP systems with TCR-compliant SMS setup.

Managed Intune, Zoho MDM, and Apple Business Manager.

Nov 2020 – Oct 2021

GoDaddy

Website Advisor (COVID job relief)

2299 W. Obispo Ave. Gilbert, AZ 85233

️480-366-3549

Provided technical support for web hosting, DNS, and domain troubleshooting.

Jan 2019 – Apr 2020

Sunrun Solar

Hardware Coordinator (COVID)

16260 N. 71st St. Suite 450 Scottsdale, AZ 85254

️855-767-5551

Revamped hardware recycling for cost recovery and environmental compliance.

Managed Google Workspace and provisioned Chrome OS/Windows devices.

Oct 2015 – Oct 2018

Endurance International

Service Operations Administrator (Company downsized)

1500 N. Priest Dr. Suite 200 Tempe, AZ 85281

️781-852-3200

Recognized with “Star” award three consecutive months.

Managed Salesforce, Jira, Confluence, CrowdStrike, Sophos, DUO, and other enterprise tools.

Manage SSL certificates.

Scripted onboarding into AD with PowerShell.

Mar 2014 – Sep 2015

Recovering Computers

Computer Repair Technician (Internship)

244 N. Country Club Dr. Suite 204 Mesa, AZ

Performed diagnostics, repairs, and upgrades for personal and business clients.

Customer service and sales representative for refurbished computers.

Volunteer Work

AZ Blankets 4 Kids

https://azblankets4kids.com/

Contribute four handmade quilts monthly for children in hospitals and foster care. I regularly participate in sew-ins and donation drives.

References

Letters of recommendation available upon request or here.

Contact this candidate