Social Media Experience Associate
Resume:
Administrator/Bartender/Server/Trainer/Stage
Technician/Customer
Service/Sales/Actor/Singer
***********@*****.***
New York, New York, United
States
Olivia
Braza
Profile
V Proven ability to quickly master new job skills. V Resourceful - skilled in problem analysis and resolution. V Easily develops rapport with clients and tradespeople. V Experienced in budget and accurate record maintenance. V Continual achievement of rendering customer satisfaction. Education
Acting (Master's of Fine Arts), Guildford School of Acting (University of Surrey)
09/2019—09/2021
Theatre, Minors: Music, Film (BA), University
California at Riverside, Riverside
Bachelor of Arts, University California at
Riverside, Riverside
Employment History
Guest Experience Associate/Peer Educator at
Mars, New York
05/2024—07/2025
Demonstrate a high priority on hospitality, entertaining, and selling Champion a 'Guest comes first' attitude through the power of fun, in an environment where everyone feels they belong, with a ‘One for All and All for Fun’ mentality. Drive sales through demonstrating engagement, productivity, and selling strategies which in turn supports the store to meet and/or exceed quantifiable performance metrics (e.g. Net Sales, Net Promotor Score (NPS), Conversion, Average Dollar Sale, etc.) Proactively recover shop floor to support visual standards which ensures all products are easily available and shoppable for our guests. Skills
FileMaker 3/5
Communication skills 5/5
Word processing 5/5
Video editing 3/5
Management 4/5
Written communication 5/5
Serving 5/5
AI 3/5
Writing Skills 5/5
IT (10+ years) 3/5
Google Docs 4/5
Microsoft Outlook Calendar 4/5
Typing 4/5
Quality control (10+ years) 5/5
Attention to detail 5/5
Outside sales 5/5
Asset Protection 5/5
Social media marketing 4/5
Hotel experience 4/5
Project management 5/5
Academic advising 4/5
High-end sales 5/5
E-commerce 5/5
Creativity 5/5
Working with high schoolers 3/5
Creative Writing 5/5
Client retention 5/5
QuickBooks 3/5
Order fulfillment 5/5
Cash register 5/5
Guest services 5/5
Banquet Experience 5/5
Documentation Handling (10+
years)
5/5
Project Scheduling 4/5
Social listening 5/5
Telecommunication 5/5
Lesson planning 5/5
Presentation skills 5/5
Barista experience 4/5
Brand Ambassador at Pure Pet Food, London
03/2023—04/2024
Represent the finest slow-dried 'raw without the thaw' dog food at festivals, competitions, conventions and anywhere else. Face-to-face and individualized interaction based on the client's needs. Creative Nanny at CocoRio, London
03/2023—04/2024
Planning mindful and artistic activities cultivated for the parents, caregivers and children whilst managing needs as a nanny i.e. cooking, storytelling, changing diapers, bathing, etc. Creating and leading activities for children of all ages.
Performer at The Bakehouse Factory, London
03/2022—04/2024
Represent the calibre of Bakehouse Factory performers in an immersive live event experience interacting from children to adults. Client and brand-specific details are rendered from imagination to life dependent on the client's needs and wishes. Very high energy and the highest of quality of events, costumes and performers.
Vocal Coach/Administrative Assistant/Actor at
Caravan Stage Company, New York
04/2015—09/2019
Organized day-to-day activities for busy theatre company, answering- phones, cold-calling vendors/businesses for trade jobs in exchange for advertising in program, coached actor/singers on music and placement of voice.
Server at Nobu 57, New York
10/2014—04/2015
High-end, casual fine dining at a successful 5th Ave location requiring extreme multi-tasking, food and beverage knowledge in a teamwork oriented environment.
Server at Yard House, Las Vegas
03/2013—09/2014
Highly trafficked, modern restaurant requiring excellent multi-tasking skills, upbeat yet professional personality, intensive food and beverage knowledge, the ability to recognize the ABC of alcohol consumption and being a highly motivated self-starter
Bartender/Trainer/Server at ATLANTIC GRILL
EAST, New York
10/2009—02/2013
13th most popular restaurant in NYC according to 2012 Zagat Guide, Extremely high-paced and high-trafficked casual fine-dining, High-end Sales 5/5
Experience working with students 3/5
Schedule management 5/5
Lead generation 3/5
Operations management 5/5
Fundraising 4/5
Microsoft Outlook 4/5
Administrative & Business
Operations
5/5
Working with people with
disabilities
4/5
Sales negotiation 4/5
Classroom teacher experience 3/5
Event promotion 3/5
Merchandising 4/5
Decisiveness 5/5
Mac OS 5/5
CRM software 5/5
Marketing 4/5
Professionalism 5/5
First aid 4/5
Adult education 3/5
Upselling 5/5
Google Suite 2/5
Security 3/5
Branding 3/5
POS 5/5
Data Entry 5/5
fast learner 5/5
Public speaking 5/5
Outdoor work 5/5
Bartending 3/5
Organizational Skills 5/5
Medical terminology 5/5
Business development 5/5
Computer skills 4/5
Passion for working with children 4/5
Server 5/5
Cash handling 5/5
Final Cut Pro 3/5
Content creation 3/5
Hospitality 5/5
Event Planning 4/5
Culinary experience 3/5
Customer relationship
management
5/5
Conducting sales calls 4/5
Storytelling 5/5
Hospitality management 4/5
Dancing 4/5
Problem-solving 5/5
Community engagement 5/5
Employee relations 5/5
Interpersonal skills 5/5
Office management 5/5
Leadership 5/5
Direct sales 4/5
Events management (10+ years) 4/5
Clerical experience 3/5
Early childhood education 2/5
Event marketing 5/5
Chicago Manual of Style 5/5
Microsoft Office 5/5
Business processes 3/5
B2B sales 4/5
Account management 3/5
Schedule Management 4/5
Product demos 4/5
clientele, Looked to as one of the leaders of the team and noted as the most thorough trainer in the establishment, Go-to person from all managers to be the rock in a shift to deal with guests who need extra attention and helping co-workers who were having difficulties in a shift. Lighting Coordinator/Schedule Manager/Boat
Crew/Actor/Singer/Musician at AMARA ZEE
04/2009—09/2009
Hired on as actor/singer and for projected boat-community abilities,- Rotated crew positions during sails including navigation, bow watch, galley and at helm steering of boat, Volunteered for two of the hardest positions on the boat, Maintained all lighting instruments, Co-directed light hang, light focus and organized all lighting equipment/accessories. Server at CAFE FIORELLO'S, New York
06/2008—04/2009
Extremely high-paced and high-trafficked casual fine-dining, Very busy pre/post-theatre crowd as located across from Lincoln Center, High-end clientele, Large sections needing server’s constant supervision of steps/pace of service, Asked by Service Manager after one month of- employment to look at training packet/schedule to help improve training. Bartender/Headwait/Checkwait/Trainer at
HOUSTON'S RESTAURANT, New York
07/2006—06/2008
Flagship representative store of corporation required accurate maintenance of extremely high standards, Required extreme- multi-tasking/prioritizing, constant communication with team and- management, Exceeding company timing standards and procedures- while running food, bussing tables and high- level service in section, Given responsibilities directly under management, Responsible for counting out restaurant and reconciling end-of shift numbers, Top-ten server.
Education Coordinator/Actor at AMERICAN
SHAKESPEARE CENTER, Staunton
06/2005—06/2006
Coordinated, developed and implemented 12 Shakespeare based workshops examining text, meter and acting for Shakespeare, Assigned/supervised 2-4 actors per each 1 1D2 hour-long workshop, Adjusted each workshop to fit each venue and age-bracket Performed three shows in repertory, one in residence.
Bartender/Server at HOUSTON'S RESTAURANT,
New York
10/2004—06/2005
Please refer to employment experience listing above. B2B 4/5
Recruiting 3/5
Time management 5/5
Database management 5/5
Analysis skills 5/5
Theater 5/5
Human resources 3/5
Acting 4/5
Teaching 4/5
Childcare 3/5
Proofreading 5/5
Special education 3/5
Photography 3/5
Driving 4/5
Event sales 5/5
Tutoring 4/5
Computer literacy 4/5
Filing 5/5
Ability to follow instructions 5/5
Microsoft Word 5/5
Adobe InDesign 5/5
Helpfulness 5/5
Grammar Experience 5/5
Video production 3/5
Profit & loss 3/5
Sales support 5/5
Restaurant management 3/5
Nonprofit management 3/5
Administrative Experience 4/5
Art direction 3/5
Collaboration 5/5
Assistant manager experience 3/5
Teamwork 5/5
Creative writing 5/5
Employee orientation 5/5
French 3/5
English 5/5
Typing at 80 WPM (98% accuracy),
10-digit keypad, Proficient with
Microsoft Office, Proficient with
Mac/PC, Aloha, Micros, POS I/II
systems, Proofreading, Upselling,
Dynamic communication skills.
5/5
Closing sales 3/5
Calendar management 5/5
Sales strategy 5/5
Phone etiquette 5/5
Restaurant Experience 5/5
Shift management 3/5
Supervising experience 5/5
Resourcefulness 5/5
Negotiation 5/5
Customer support 5/5
Legal administrative experience 2/5
Public relations 3/5
Accounting 2/5
Photo editing 3/5
Call center 4/5
Loss Prevention 4/5
Copy Editing 5/5
Conflict management 5/5
Databases 5/5
Visual & performing arts 5/5
Personal assistant experience 3/5
Customer service 5/5
Data collection 4/5
Copywriting 5/5
Professional networking 4/5
Bartender/Lead Server/Trainer at CLAIM JUMPER
RESTAURANT, Santa Ana
01/2000—01/2004
Responsible for checking each server’s readiness for each shift and- setting/implementing daily shift goals for each shift, Supervision of entire restaurant to ensure sidework, goals, stations and efficiency, Intermediary- between management and guests should a unresolvable situation- arise, Awarded Lead Server of the Quarter and Employee of the Month. Teaching Assistant at UNIVERSITY CALIFORNIA
AT RIVERSIDE (UCR), Riverside
01/1999—06/1999
Required to maintain accurate records via spreadsheet for three classes, Grading of papers and tests, Weekly attendance of office hours, Assistance with weekly, midterm and final projects.
Lead Sales Associate/Trainer at CHARLOTTE
RUSSE, Ontario
09/1997—06/1999
Ranked third in sales-per-transaction in company, Transferred with- General Manager to train sales associates at the Ontario Mills location,- Assisted with merchandising of store, loss prevention and inventory. General Technical Assistant at UNIVERSITY
THEATRE/THEATRE FACILITIES UNIT, Riverside
09/1997—06/1999
Stage Manager, ASM, Lighting technician, Lightboard Operator,- Soundboard Operator, Followspot Operator, Flyrail Operator, Set/Strike crew, Set Painter, Costume Shop, House Manager in largest theatre on campus, Required a high-work ethic while work was- physically and emotionally demanding, Very team-oriented requiring open communication.
Copy Editor/Opinions Editor at THE HIGHLANDER,
Riverside
09/1996—06/1999
Proofread all copy, Formatted and laid out Opinions Page, Communication with staff writers, artists and co-editors, Selected what Letter to the Editor was to be featured.
Production Assistant at UCR RESIDENCE HALLS,
Riverside
07/1995—06/1996
Organized, developed and implemented numerous events and productions for 1200+ students, Projected budget and maintained accurate records,- Hosted several events and kept crowd warm, Obstacle anticipation and sub-planning, Worked with team of 12.
Social media management 5/5
Telemarketing 3/5
Training delivery 5/5
Microsoft Excel 2/5
Venue guest services 4/5
Project coordination 4/5
Catering 4/5
Team management 5/5
Guest relations 5/5
Adobe Acrobat 4/5
Relationship management 5/5
Payroll 3/5
Client services 5/5
Strategic planning 5/5
Handling customer inquiries 5/5
Customer retention 5/5
Empathy 5/5
Adobe Photoshop 2/5
Customer Service 5/5
Curriculum development 3/5
Classroom experience 3/5
Cooking 3/5
Math 3/5
Software troubleshooting 3/5
Work ethic 5/5
Writing skills 5/5
Powerpoint 2/5
Sales administration 5/5
Office experience 3/5
Food service management 5/5
Training & development 5/5
Social Media Management 3/5
Travel planning 5/5
Relationship building 5/5
Inventory management 3/5
Working with people with
developmental disabilities
3/5
Accounting software 2/5
Store management 3/5
Outbound sales 3/5
Host/Hostess 5/5
Front desk 5/5
Childhood development 3/5
Appointment scheduling 5/5
Phone call management 5/5
Organisational skills 5/5
training 5/5
Organizational skills 5/5
Higher education teaching 3/5
Front Desk 3/5
Canvassing 3/5
Retail sales 5/5
Service-oriented architecture 5/5
Restaurant experience 5/5
Live chat 3/5
Journalism 3/5
Retail management 3/5
Zoom 5/5
Promotional displays 3/5
Languages
English - Fluent
French - Expert
Spanish - Beginner
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