Customer Service Information System

ERIC L. GRIGSBY

Home: ********@*****.*** 510-***-****

Work: ********@****.***

Richmond, Ca 94804

EXPERIENCE

RESIDENT ADVOCATE, BERKELEY FOOD AND HOUSING PROJECT

BERKELEY, CA - 2011- PRESCENT

Responsible for the care, safety and supervision of program participants and guest. Welcome all agency guests to the facility, including program participants, volunteers, staff, and community members. Check guests into and out of the facility using the Homeless Management Information System (HMIS). Provide direct guest support with developing, updating, and reassessing housing plans. Make timely and appropriate decisions in emergency situations, including: awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies.Complete and submit Incident Reports, Behavioral Contracts, and Gross Violations as needed.Provide information, referrals, housing resources, and program support to program participants.

CONSTRUCTION WORKER, TROUPE AND SONS CNSTRUCTION BERKELERY,CA - 1994-2011

Installer of Sheet Rock, Pluming, Framing, Roofing, Electrical, Fencing, Insulation, etc. Assisting the superintendent with safety & construction trades. Rough Carpentry and reconstruction. Communicate effectively with crew partners to maximize efficiency of measures installed/completed.

AUTO MECHANIC, PERTO PLUS GARAGE SAN PABLO, CA - 2010-2011

Change oil, brakes, tires, fluid flush, 30k,60k, 90k service. Tune-Ups, Diesgnostics checks, Changes Breaks, Minor Fixes, Check Clients out.

Order Parts, Look up vehicle information. File paperwork accordingly and on time. Customer service at all time. Perform multi points visual inspection for the vehicle any repairs or maintenance needed. General mechanical work: shocks, struts, ball joints, control arms, valve cover gaskets, timing belts, water pumps, all fluids, transmission removal, engine removal, etc.

Check engine lights, Airbag lights, ABS/Traction Control lights etc. TOW TRUCK DRIVER, PETRO PLUS CERTIFIED TOWING COMPANY

SAN PABLO, CA - 2007-2010

LEVEL 1 Tow Certificate. Towing vehicles (including CHP calls), Recover vehicles, Jump starts, Tire changes, Lock outs, Maintain accuracy of paperwork, Communicate proficiently with dispatchers, Preform daily safety checklist on tuck, Hands on customer service.

DIRECT SUPPORT PROFESSIONAL, A BETTER CHANCE (ABC) PINOLE, CA - 2004-2007

Assisting residents with self-help skills such as personal hygiene, dressing, grooming and toileting, and in training residents in the activities of daily living such as bed-making, meal preparation, and housekeeping.

Recording daily data and notes pertaining to residents' behavioral and independent living skill goals, communication, activities and outings, medical issues and special incidents.

EDUCATION

HARRYELLSS HIGH, RICHMOND HIGH SCHOOL - 1986

SAN DIEGO JOB CORPS CENTER, IMPERIAL BEACH, CA FACILITY MATINACE - 1987

SKILLS

Excellent Customer Service, Verbal and Written Communication, Ability to Work Under Pressure, Decision Making, Self-motivated, Adaptability to Any Situation, Leadership, Conflict Resolution, Time Management, Teamwork, Computer Skills, Minor Repairs, Critical Thinking, Engineering, Software Skills,

REFERENCES UPON REQUEST

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