Customer Service Quality Control

Kennth Mink

Tolar, TX 817-***-****

********@*****.***

SUMMARY

Operations Management expert with extensive experience and knowledge in all aspects of planning, organizing, scheduling, processing, coordinating, routing, dispatching drivers and tracking shipments domestically and internationally. Specialized skills include cost control, quality control, shortage and salvage control, overage discrepancies, load factors, contracts, and training. Manager and trainer of up to 75 dock workers and drivers. Adept at utilizing various computer and software programs to optimize organizational effectiveness. Veteran.

WORK EXPERIENCE

MountainMovers Transportation & Logistics Flower Mound, TX Warehouse Manager 9/2023 – 1/2025

Manage all warehouse functions for specialized cross-dock, LTL freight company.

•Oversaw all warehouse operations, including processing, storing, loading and release of all shipments. Reported to COO

•Determined workflow across shifts, including most efficient processes to ensure speed and accuracy of inter-state, intra-state, and international freight movement

•Organized 65,000 ft warehouse to maximize overall efficiency

•Trained and managed workloads of 2 supervisors and 8-10 warehouse employees across 2 shifts.

•Worked with inside Operations team and COO to ensure Warehouse had accurate and updated information

•Ensured freight was staged and loaded correctly across 47 doors

•Ensured all technical equipment including warehouse computer documentation systems, scales and dimensionalizer were working and correctly calibrated

Yellow Freight Ft Worth, Dallas, Denver

Operations Manager, City Planner, Weight Inspection Coordinator 08/2003 - 9/2023

•Oversaw entire Operations team

•Managed and directed inbound and outbound operations, including city delivery plans and dispatching of city and outbound freight

•Determined work flow by identifying and deploying the most efficient use of work force

•Accountable for solving wide variety of daily logistical and personnel issues

R&L Transport Dallas, TX

Operations Supervisor 2003

Consolidated Freightways Ft Worth, Dallas, Denver

Dispatcher 1/2001-9/2002

Watkins Motor Lines Ft. Worth, TX

Operations Supervisor 2/2000-11/2001

Eagle Global Logistics Grapevine, TX

Hub Coordinator, Dock Foreman, Operations Agent 3/1997 - 2/2000

Air National Guard Wyoming, Texas

4/1991 - 3/1999

TECHNICAL SKILLS

•Microsoft Office

•3PL - track and trace system

•Extensive- warehouse management system

•EDD- city dispatch software

•RAPID - Inbound route guide software

•ADS - Automated outbound routing/dispatch software

HARD SKILLS

•Operations management, operations processes,

•Warehouse management, city and LTL dispatching

•Freight disposition, freight storage, freight staging, freight loading

•Dispatch, track and trace

•Regulatory regulations: HAZMAT, DOT, OSHA, Dekra Safety Platform

SOFT SKILLS

•People management

•Hiring, training and feedback

•Problem solving

•Written and oral communication skills

•Strategic thinking

•Account management

EDUCATION

Bachelor of Business Administration, Texas State University

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