Administrative and Operations Specialist
Resume:
EILSEL SANTOS
****************@*****.***
North Richland Hills, TX
Summary
Administrative and Operations Specialist with over 10 years of experience supporting healthcare, finance, and marketing teams. Known for improving scheduling workflows, maintaining HIPAA compliance, managing vendor relationships, and delivering high-quality administrative support in both remote and on-site environments. Multilingual professional with a strong command of English and Tagalog and working proficiency in multiple other languages.
Experience
LCS Financial
Administrative Manager, Remote
01/2024 - 07/2025
Manage executive schedules, travel, and meetings, enhancing organizational efficiency. Compile expense reports, manage vendor contracts, and streamline supply orders. Support billing operations, ensuring compliance with Medicare and private insurance. Maintain databases and communication channels, improving team collaboration. Implement procedures for communication and financial reporting, achieving measurable results. Compiled precise expense reports and managed vendor contracts, maintaining financial accuracy and optimizing resource allocation. Supported Medicare and private insurance billing compliance, improving documentation accuracy and reducing billing discrepancies.
Implemented streamlined procedures for financial reporting, resulting in noticeable improvements in reporting speed and accuracy.
Optimum Wound Care
Patient Care Coordinator, Woodland Hills, CA
02/2023 - 01/2024
Coordinate 100+ weekly patient visits, optimizing provider routes for efficiency. Address patient inquiries, ensuring accurate documentation and compliance standards. Cultivate relationships with home health agencies and billing partners for seamless operations. Cultivated strong patient relationships through attentive communication, enhancing patient satisfaction and encouraging adherence to care plans.
Streamlined scheduling processes, optimizing patient visit coordination and resulting in improved operational efficiency.
Evaluated patient feedback to identify service improvement areas, leading to substantial enhancements in care delivery.
Orchestrated partnerships with home health agencies, ensuring seamless care transitions and bolstered patient support.
Maintained rigorous compliance with Medicare and Medicaid standards, safeguarding documentation accuracy and minimizing audit risks.
Fostered strong relationships with home health agencies, ensuring smooth care transitions and improved patient support.
Evaluated patient feedback to pinpoint areas for service improvement, driving measurable enhancements in care delivery.
Streamlined scheduling processes, collaborating with team members to boost operational efficiency and patient visit coordination.
Maintained strict compliance with Medicare and Medicaid standards, ensuring documentation accuracy and reducing audit risks.
Oakmont of Valencia
Concierge, Valencia, CA
01/2022 - 02/2023
Managed front-desk operations, enhancing guest satisfaction through efficient service. Coordinated resident and visitor schedules, improving logistics and service delivery. Supported event planning, maintaining strong guest relations and protocol adherence. Streamlined front-desk operations, enhancing response times and significantly elevating resident satisfaction. Coordinated logistics for resident events, fostering strong community engagement and creating memorable experiences.
Maintained precise scheduling and service records, ensuring seamless operations and adherence to guest relations standards.
Provided personalized assistance to residents and visitors, facilitating smooth interactions and reinforcing a welcoming environment.
Analyzed resident feedback to implement service enhancements, resulting in noticeable improvements in overall satisfaction.
Earthly Body
Marketing Administrative Assistant, Woodland Hills, CA 08/2019 - 06/2020
Supported sales and marketing leaders, enhancing team efficiency Managed digital files, ensuring accurate and quick access Contributed to business reports, improving decision-making Assisted with internal presentations, boosting communication Enhanced campaign documentation, leading to better tracking Streamlined digital filing processes, enhancing document retrieval efficiency and ensuring timely access to critical marketing materials.
Analyzed campaign documentation to identify trends, providing actionable insights that informed strategic marketing decisions.
Coordinated with sales and marketing teams to develop comprehensive business development reports, promoting alignment and clarity in objectives.
Implemented a new template system for internal presentations, reducing preparation time and improving overall presentation quality.
Provided exceptional administrative support, fostering a positive team environment and enabling seamless operations within marketing initiatives.
Starbucks
Barista & Cashier, Santa Clarita, CA
08/2017 - 08/2019
Provided efficient service in a busy café, enhancing customer satisfaction. Guided new hires in customer service and register skills, improving team efficiency. Ensured cleanliness and inventory standards, supporting operational excellence. Fostered a welcoming atmosphere, enhancing customer loyalty and creating a positive team dynamic. Streamlined order processing, achieving faster service times and increasing customer satisfaction ratings. Coordinated with team members to manage peak hours efficiently, leading to smoother operations and reduced wait times. Maintained rigorous inventory checks, ensuring product availability and minimizing waste through effective stock management.
Analyzed sales trends to optimize product offerings, resulting in noticeable increases in popular item sales. Various Employers
Hospitality Roles, CA
01/2012 - 08/2017
Oversaw daily restaurant operations, enhancing service efficiency and guest satisfaction. Led teams in inventory management, ensuring cost-effective stock levels and reducing waste. Developed strong customer service skills, resolving issues to maintain high client retention. Managed food preparation tasks, contributing to consistent quality and timely service. Gained supervisory experience, improving team collaboration and operational outcomes. Provided exceptional customer service, fostering positive guest experiences and encouraging repeat business through personalized interactions.
Streamlined check-in processes, reducing wait times and enhancing guest satisfaction, resulting in a noticeable increase in positive feedback.
Coordinated with kitchen staff to ensure timely meal delivery, improving service efficiency and contributing to a more cohesive team environment.
Implemented new reservation management software, improving booking accuracy and significantly reducing overbooking incidents.
Maintained cleanliness and organization of dining areas, ensuring compliance with health regulations and enhancing overall guest comfort.
Farmers Insurance
Assistant Recruiter, Santa Clarita, CA
12/2008 - 03/2011
Reviewed resumes, sourced candidates, and scheduled interviews, enhancing recruitment efficiency. Maintained applicant tracking logs, improving data accuracy and hiring process transparency. Supported onboarding and HR documentation, streamlining new hire integration and compliance. Cultivated strong relationships with candidates, enhancing their experience and ensuring timely communication throughout the recruitment process. Streamlined resume review processes, improving candidate selection speed and increasing overall hiring efficiency.
Analyzed applicant data to identify trends, enabling targeted outreach strategies that improved candidate quality. Coordinated with hiring managers to refine job descriptions, ensuring alignment with organizational goals and attracting top talent.
Maintained precise applicant tracking logs, ensuring compliance with HR regulations and enhancing overall recruitment accuracy.
Skills
Office & Operations Administration, Healthcare Scheduling & Insurance Billing, Executive Calendar & Email Management, Report & Document Preparation, Remote Team Support & Workflow Optimization, Multilingual Client Communication, Fluent, Intermediate, French, American Sign Language, Conversational, Medicare, Medicaid, Private Insurance Coordination, Microsoft Office, Google Workspace, Notion, Asana, CRM Tools, Zoom, 200 WPM Typing, Customer service, Computer literacy, Food service, Communication skills, Time management, Microsoft excel, Microsoft word, Guest services, Documentation review
Education
Bachelor of Arts Liberal Studies
California State University, Northridge, Northridge, CA Graduated with Honors
High School Diploma
Valencia High School, Valencia, CA
Languages
English, Tagalog, Japanese, Korean, French, Mandarin, American Sign Language Certificates
Food Handler Certification
Awards
Honors Graduate, Academic Excellence, Perfect Attendance Hobbies
Creative Writing and Editing, Tennis, Performing Arts, Creative Arts References
Leslie S. - LCS Financial
Jen Lapena - Optimum Wound Care
Tritia Sabado - Optimum Wound Care
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