High School Customer Service

KENNEDY (CHRIS)

REAVES

Store Manager

***********@*****.***

469. 261. 4451

Dallas, TX 75248

EDUCATION

Plano Senior High School

August 2010 - October 2012

Plano, TX 75075

Outstanding Achievements in

Science Award 2011-2012

A/B Honor Roll 2010-2011 & 2011-

2012

Completed Tech Prep Courses in

high school: Multimedia and

Business Management.

SKILLS

Leadership

Problem Solving

Computer Literacy

Time Management

Relationship Builder

Communication and Active

Listening

Attention to Detail

Team Work

Customer Service

CERTIFICATIONS

Powered Industrial Trucks-

Certified By Completed all

requirements for certification of

the OSHA Standard 29CFR

1910.178

Class A: Sit Down Forklift

Certification Date: 07/24/24

Class B: Standup Reach Lift Class

CAREER OBJECTIVE

A hard worker, a team player, organized, and motivated, and seeking to join a company where I can utilize my excellent work skills, help the company succeed by being productive, and grow as an employee to the next level of opportunity. WORK EXPERIENCE

Team Lead

White Water Express Car Wash

February 2024 - current Plano, TX

Streamline daily operations of the car wash, enhancing service efficiency and contributing to high customer satisfaction ratings through proactive team management.

Led and trained team members, improving proficiency rates by 30% within three months.

Quickly identify and resolved operational challenges during car wash services, leading to a smoother experience for over 200 customers daily. Accelerated sales by 30% through innovative marketing of subscription plans, attracting 200+ new customers to car wash services. Machine Operator

Blount Fine Foods

January 2022 - 2023 McKinney, TX 75069

Streamlined food preparation processes, improving service efficiency by 20% while maintaining high QA/QC standards in a fast-paced warehouse environment.

Expeditor

Abundant Solutions

October 2021 - 2022 Plano, TX 75074

Coordinated timely delivery of over 100 prepped meals daily to support kitchen operations.

Optimized paperwork processes for ingredient lot numbers, increasing compliance accuracy by 20% and enhancing traceability. Conducted product and weight verification for over 500 items monthly, enhancing accuracy by 15%.

Managed cancellation processes and upsold additional services, achieving a 20% increase in customer satisfaction ratings.

Lead Detailer

Mr. Big Clean Car Wash

January 2020 - December 2020 Plano, TX 75024

Provided exceptional customer service with a 95% satisfaction rate while cleaning and detailing 15+ vehicles daily, ensuring high-quality standards. Membership Sales Manager

Class C: Motorized Pallet Jack

Expiration Date: 07/24/27

ACTIVITIES

Performed over 330 hours of

Community Service during high

school

Score Keeper/Statistics Recorder

for Vines High School

Homeless Shelter Volunteer- The

Stew Pot- Dallas, TX

Legends Express Car Wash

February 2019 - December 2019 Frisco, TX 75034

Directed daily operations, achieving a 25% increase in vehicle wash efficiency by managing a team of five.

Oversaw a team of 5 employees, improved customer satisfaction ratings, and effectively managed inventory.

Achieved a 30% increase in membership sales, securing the highest sales record in the team's history.

Detail Manager

Big O's Car Wash

March 2018 - January 2019 Dallas, TX 75248

Supervised a team of 5 employees, delivering exceptional customer service to over 100 clients weekly while managing inventory and financial records. Held the company's record for highest productivity in a month. Fixture Merchandiser

Compass Service Solutions

May 2016 - March 2018 Richardson, TX 75080

Expertly installed fixtures for 50+ appliances, enhancing functionality and user experience in multiple projects.

Successfully completed 10+ contract projects for Microsoft, Amazon, and Samsung, enhancing product features and user engagement. Successfully installed over 500 fixtures in major retailers like Walmart and Best Buy, enhancing customer experience.

Contact this candidate