Customer Service Representative
Resume:
Victoria Kindle
Peoria, AZ *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Security Officer
***** * **** Ave-Phoenix, AZ
October 2024 to June 2025
Tours of each level of the Chase towers. Scanning the Heliaus tags at each point. From the LL ( basement). To the 3rd lvl. Over night shift 10 pm to 6 am.
Overnight shift at Ace parking garage
Secure each level maintain order. Keep it safe by making sure no speeding vehicles. Keeping people from riding scooters and bikes up and down the ramp. It's private property so keeping people from loitering, maintaining order. Making sure the stairwells are clear of vagrants and drug users. As well as paraphernalia. If any of those were found, the law was called and had them removed. Patrolling around the exterior. Making sure the sidewalks and exterior are clear of vagrants as well. Using the Heliaus to keep track. Doing DAR's every hour. DAR. Daily activity reports.
Customer Service/IT Support
State farm-Phoenix, AZ
July 2022 to September 2022
Remote CX/IT
Assisted employees with their log in sites (office) Made any changes to their state farm profiles, if needed Problem solved with the employees about their portable work stations Customer Service Representative
Empereon-Phoenix, AZ
July 2020 to October 2020
Empereon. I answered incoming calls of customers that had issues with their DSL their internet, I did trouble shooting via workflow and computer. I answered any questions they might have about their computers as in changing passwords. Changing account information. At the end of every call we do ask that they take a short survey on us not the company. It will be in their emails. If they filled it out and sent it back if we got 10 on the survey, we got an extra 100 dollars on our checks. For every 10 we got. I did good 98 percent of the time, so my bonuses were good. After about a month or so I was taken to start helping others on the phone. I was told I was going to start the training for floor supervisor. Customer Service Representative
Albertsons Safeway
February 2019 to April 2019
located in District office; Worked on the phones answering questions to the customer about their club cards. Also updated customers information. Activated new club cards. Data input for copient in the customers profile. Answered back to back phone calls. Technical support
Empereon
April 2017 to August 2017
for Frontier/Empereon. Answered incoming calls, DSL troubleshooting via workflow and computer answered any questions customers might have about their computers: changing passwords, Changing account information. The end of every call we do ask that they take a short survey on my customer service, not the company. It will be in their emails. If they filled it out and sent it back. If we got 10 on the survey, we got a bonus added to our checks.
Customer service Representative
Peckham INC
February 2015 to September 2015
Inbound call center taking calls for the public when they needed information about passports an exploration of where to go to find the closest passport agency along with the closest Post office to go to. It is a government agency
Education
AAS in Paralegal
Everest College Phoenix
January 2010
Skills
• Computer skills
• Front Office
• Front desk
• Organizational skills
• Microsoft Office
• Time management
• English
• Phone etiquette
• Excel
• Customer service
• Microsoft Outlook
• Data entry
• Typing
• Office experience
• Microsoft Word
Links
http://customers.To
Certifications and Licenses
Un armed guard card
2024 to 2025
Driver's License
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