Licensed Practical Nurse

Professional Summary

Compassionate and service-driven Licensed Practical Nurse with over 25 years of experience delivering high-quality, face-to-face patient care. Known for building strong relationships with patients, families, and providers through clear communication, empathy, and advocacy. Seeking a transition into a customer service-oriented role within the healthcare industry that leverages my clinical expertise to support members and providers in navigating benefits, care plans, and healthcare systems. Passionate about continuous learning and eager to pursue a BSN to further contribute to patient and provider success.

Customer Service-Oriented Experience

Licensed Practical Nurse – Various Facilities

Shiftkey Dallas, TX Jan 2021 – Present

Shelby Healthcare Oklahoma City, OK Feb 2023 – Jul 2023

ShiftMed McLean, VA May 2022 – Mar 2023

- Delivered compassionate, personalized care to patients, ensuring comfort and dignity in every interaction.

- Acted as a liaison between patients, families, and providers to ensure clear understanding of treatment plans and care options.

- Educated families and guardians on medical conditions, medications, and care procedures, fostering trust and informed decision-making.

- Collaborated with interdisciplinary teams to adjust care plans based on patient needs and feedback.

- Supervised and coached unlicensed care staff, promoting a culture of accountability and excellence in service delivery.

- Escalated concerns appropriately to administration, advocating for patient safety and quality care.

- Maintained accurate documentation and communicated effectively using EMR systems to support continuity of care.

Skills

- Customer Service & Communication: Skilled in building rapport with patients, families, and providers; adept at explaining complex medical information in a clear, compassionate manner.

- Healthcare Navigation: Experienced in helping patients and families understand treatment plans, medications, and healthcare procedures.

- Provider & Member Relations: Strong ability to collaborate with healthcare professionals and advocate for patient needs.

- Conflict Resolution: Calm and professional approach to resolving concerns and escalating issues when necessary.

- Documentation & EMR Systems: Proficient in Epic, Point Click Care, McKesson, and Matrix for accurate and timely record-keeping.

- Team Leadership: Experience supervising care staff, providing coaching, and promoting a supportive work environment.

- Microsoft Office Suite: Competent in Word, Excel, Outlook, and Teams for communication and documentation.

- Medical Terminology & Abbreviations: Fluent in healthcare language, ensuring accurate communication across teams.

- Education & Consultation: Skilled in educating families and patients on care plans, medications, and health conditions.

Education

Indian Capital Technology Center – Practical Nursing Program

Completed December 2007

- Comprehensive training in patient care, communication, and clinical procedures.

- Emphasis on compassionate service, patient education, and interdisciplinary collaboration.

Professional Development Goals

- Actively seeking opportunities to pursue a Bachelor of Science in Nursing (BSN) to expand clinical knowledge and transition into roles that combine healthcare expertise with member and provider support.

Licenses

- Licensed Practical Nurse (LPN) Multi-State / Oklahoma Expires October 2025

- CPR Certification (AHA) Expires 2025

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