Data Center Support Specialist

Mital Nadpara

*** ***** ***** **. *****, TX-***** • 469-***-**** • **************@*****.***

mailto:**********@*****.***

Summary

Highly motivated, self-starter and dedicated Senior Support Specialist with 6+ years of experience. Proven success with a wide variety of technical skills to support local office to data center. Demonstrate ability to investigate, troubleshoot, problem solve and oversee all IT infrastructure related issues. This includes implementing, configuring, upgrading and maintaining all IT related systems to optimize business performance and uptime.

Special Skills

• Windows XP/7/8/10 • ERP Support • ERP: Acumatica, NetSuite

• Windows Server 2008/12/16 • POS Support • LAN/WAN/VPN

• Active Directory • Sales Force Cloud Services • Printer/Copier/APs

• Office 365 Admin 9+ years • Apple AirWatch MDM • Cabling

Experience

Source 1 Solutions March 2020 – Current

Data Center Technician (Temporary Contract)

• Receive and deploy new infrastructure equipment, servers, routers, switches, firewall, NAS and other storage devices.

• Installed and project managed distribution of 700 APC UPS, backup batteries and power distribution units throughout University campus buildings.

• Provide smart hands solutions to remote engineers.

• Supervise sub-contractor and other vendors on-site to ensure works is complete and company policies and procedures are being followed.

• 24/7 on call emergency support.

Stratus Video June 2017 – September 2019

Senior IT Specialist – Field Technician

• Lead and only tech supporting data center and call center IT infrastructure. Network, software, hardware and all systems related to daily operations.

• IT Project Management for opening of new call center.

- Work and communicate with vendors to track progress and ensure completion of projects by due date.

- Making business decisions such as choosing best ISPs and Vendors to work with. By looking over and negotiating contract terms and pricing, while considering quality of services.

- Manage and purchase IT equipment within approved budget.

• Install, remove, configure, monitor and maintain all network infrastructure equipment. Servers, routers, switches, UPS, NAS and cable management.

• Planned and oversaw deployment of software rollout throughout customer locations in the US.

- Created processes, procedures and scale to install new software, using a pilot location, by documenting what worked well and what didn’t.

- Logistics planning to efficiently and cost effectively install software at all customer locations, per city.

- Trained and managed a team of contractor techs, per city, to install new software.

- Investigate and resolve issues reported by the customer.

- Present opportunities to improve and enhance services.

• Microsoft Office 365 Administrator

- Develop and implemented O365 solution using Teams, SharePoint, OneDrive, Skype and Azure AD.

- Created process and procedure training documentation for O365 tools.

- Maintain Licensing, Users, Users Groups, Emails, Distribution List and Share Mailboxes.

- Expert level troubleshooting and resolving all Outlook issue.

Riveron Consulting May 2015 – June 2017

IT Support Specialist

• Provided support via in-person, phone, email, remote and travel.

- 250+ end users for 6 offices in 6 cities.

- Visit one office a month for hands on support and IT infrastructure maintenance.

• Manage IT equipment inventory, software licenses and vendor support contracts. Saving company cost up to $10,000.00 annually.

• Install, setup, configure, maintain, support, wipe, and reimage all desktops and laptops.

• New office build-out: from desktops to server room setup.

• Data Center support install, configure and maintain servers, routers, switches and server backups.

Shoebacca.com Dec. 2012 – April 2015

IT Support Specialist

• Acumatica ERP roll out and implantation support team.

• Implemented processes and procedures for best practices using a new ERP system.

• Created processes for warehouse to fulfill orders using new ERP system.

• Install, configure and maintain all hardware, PCs, monitors, printers, copier, routers, APs, phones, scan guns and handheld mobile computers.

• Install, maintain, and support, 40 to 50 end user workstations in a warehouse environment.

• Developed and implemented SOPs for effective and efficient use of hardware and software to increase business production and reduce labor cost by $20,000.00 annually.

• Migrated exchange mailbox to Office 365.

Education

SSG High School, Rajkot, GJ

Saurashtra University, Rajkot, GJ

Richland College Dallas, TX

ICND-1 and ICND-2

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