Service Representative Customer

813-***-**** *** Regent Circle N

******@*****.*** Brandon FL, 33511

TAMMY L. McKERNAN

EXPERIENCE

Intouch CX & Broadridge Dec. 2022 - Present

Customer Service Representative Clearwater, FL

- Responsible for both inbound and outbound calls to clients handling stock and other financial matters with a focus on first call resolution.

- Responsible for working with secure portals & accounts focused on financial and personal information.

- Ability to work in a fast-paced call center setting; this includes meeting and exceeding weekly targets including average handle time, QA scores, and other performance metrics.

Sign-a-Graphics Oct. 2004 -

Dec.2022

Office Manager Brandon, FL

- Responsible for daily office functions with staff, scheduling and payroll.

- Responsible for maintaining the business; including all ordering, invoicing and recordkeeping.

- Responsible for day-to-day communications of projects with precise measurements and specific requests.

Vitamin Discount Center May 2008 - March 2013

Store Manager Brandon, FL

- Responsible for scheduling, payroll and maintenance of the store on a daily basis as well as managing a team of up to a dozen employees.

- Responsible for inventory, including ordering, invoicing and unpacking of product while maintaining a focus on quality control, expiration dates, and other aspects of product safety.

- Management of website including posting and updating of products and handling regular maintenance.

- Strong focus on customer and vendor relationships, maintaining deadlines and order dates while also balancing cost and profit. SKILLS/ CERTIFICATION

- Microsoft Office Suite - Basic Website Creation Tools

- Leadership and Management Abilities - Time Management

- Adaptability and Flexibility - Conflict Resolution

- Attention Redirection & Group Management

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