Technical Support It

WILLIAM LEDBETTER

Tega Cay, SC • 803-***-**** • ****.*.*********@*****.***

SUMMARY

Cybersecurity graduate Magna Cum Laude with 3+ years of technical support, coding instruction, and software engineering experience. Skilled in Python, JavaScript, and troubleshooting. Recognized for performance excellence and collaborative problem-solving. Seeking a cybersecurity or IT support role to apply and grow my technical expertise.

EDUCATION

Southern New Hampshire University

Bachelor’s in Cyber Security Magna Cum Laude April 2025

EXPERIENCE

Intake Consultant Sep 2023 – Present

Geek Squad, Pineville, NC

●Delivered tailored tech solutions and in-depth support to clients.

●Diagnosed and resolved malware issues, improving device functionality.

●Conducted training sessions on Microsoft Office tools for end users.

Software Engineer Intern Feb 2023 – Jul 2023

JLL Technology, Remote

●Developed Python automation scripts to enhance website testing processes.

●Adapted quickly to tools like VS Code and Microsoft Teams.

●Led weekly team syncs to improve communication and project tracking.

Coding Instructor Oct 2021 – Sep 2023

Code Ninjas / Lazar Academics, Tega Cay, SC

●Instructed JavaScript fundamentals and mentored students in game development.

●Built strong rapport with students and peers to boost learning outcomes.

●Provided curriculum feedback to improve student engagement.

SKILLS

Python JavaScript Troubleshooting Microsoft Office Suite Technical Support Automation Unity VS Code

CERTIFICATIONS (Available Upon Request)

●Security Pro, Network Pro, PC Pro – TestOut

●Professional Scrum Master I – Scrum.org

AWARDS/RECOGNITIONS

●SNHU Magna Cum Laude – April 2025

●SNHU President’s List – Summer Semester 2024

●SNHU Dean’s List – Spring & Fall Semester 2024

●Gamma Beta Phi: National Honor Society – October 2021

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