Business Analyst Technical

Ella Ukatu

**********@******.*** 313-***-**** Southfield, MI https://linkedin.com/in/ella-ukatu-174107231 Summary

Experienced Business Systems Analyst with 8 years in managing project lifecycle and system integrations. Expertise in vendor management systems, deployment, and strategic process improvements, utilizing tools like Jira, Azure DevOps, and SQL. Proven track record in driving successful digital transformation and enhancing operational efficiency across diverse industries. Seeking to leverage skills in a Business Systems Analyst role. Work Experience

Sony Interactive Entertainment

Technical Business Analyst Remote Feb 2025 - Present

• Contribute to the successful rollout of Beeline Integration using Jira and Azure Devops for enhancing user engagement and reducing operational overhead.

• Streamline communication processes between business and technical teams, accelerating delivery timelines by 30%.

• Perform gap analysis, wireframes and feasibility studies to support continuous improvement across digital products and internal tools using balsamiq.

• Create process models, data flow diagrams, and user stories to support solution design and architecture.

• Drive end-to-end analysis for projects related to digital platforms, Media services, and internal systems supporting the PlayStation ecosystem.

Concentrix

Systems Business Analyst Remote Apr 2024 - Jan 2025

• Elicited and analysed information from diverse sources to identify root problems and business opportunities, ensuring alignment on project goals.

• Translated complex requirements into clear user stories, acceptance criteria, and Jira tasks, supporting multiple SDLC projects with SQL and Tableau for accurate data-driven decisions.

• Guided and mentored junior Business Analysts, driving team development and enhancing project efficiency.

• Managed full Software Development Life Cycle (SDLC) initiatives using both Waterfall and Agile approaches to meet varying project needs.

• Utilised Figma in mapping processes and user stories.

• Supported testing by documenting tests cases and API calls. Kocho Group Ltd

Systems Business Analyst United Kingdom Nov 2022 - Apr 2024

• Led digital transformation initiatives for a major pharmaceutical, Media and Financial clients resulting in a 75% revenue increase post-implementation.

• Delivered comprehensive solution designs, wireframe and supported user acceptance testing using Balsamiq, Azure DevOps and Jira.

• Collaborated with cross-functional teams to document user journeys, test cases, and solution blueprints.

• Articulated integration points with enterprise systems (e.g., SAP, ServiceNow, ERP, HRIS, finance platforms) at a process and governance level.

• Delivered post-go-live support, handle escalations, and identify areas for operational improvement. NHS Somerset Foundation Trust

Systems Business Analyst UK Aug 2020 - Nov 2022

• Developed healthcare applications to improve patient access and service delivery.

• Led cross-functional initiatives, managing everything from requirements gathering to bug resolution using Jira.

• Provided insights into NHS workflows including supplier onboarding, agency recruitment, invoicing, and workforce offboarding.

• Partnered with HR, finance, and IT teams to ensure the platform aligns with NHS operational needs and compliance standard.

• Designed the patient track system in the form of wireframe using Balsamiq. Almond Media

Project Business Analyst United States Oct 2016 - Aug 2020

• Designed and delivered strategic VMS process improvements with a 150% return on investment.

• Utilized Visio, Balsamiq, Power BI, Trello, and SharePoint to produce product designs and execute data-driven analysis and reporting.

• Led enterprise-wide documentation initiatives for user journeys and process improvements. Education

University of East Anglia

MSc, Global Business Management

Nnamdi Azikiwe University

BA, Philosophy

Certifications

Scrum Master & Product Owner

Business Analysis Foundation

Microsoft 365 Fundamentals & Compliance

Microsoft Dynamics 365

Skills

SQL, Power BI, Tableau, Jira, Azure DevOps, Visio, SDLC, Agile & Waterfall, Stakeholder Management, Uat, Process Mapping, Leadership, Cross-Team Collaboration, Strategic Thinking, Problem Solving, Communicating through Slack, Requirements Gathering, Problem-Solving, Communication Skills, Agile Methodologies, Technical Documentation, Collaboration, Process Optimization, Stakeholder Engagement, Testing

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