Information Technology Asset Manager

…continued…

TIEISHA J. CAESAR

Indian Head, MD **640

*************@*****.*** • 240-***-****

INFORMATION TECHNOLOGY PROFILE

Track record of success in Security, Compliance and Project Leadership Dynamic and creative IT professional with proven skills in Compliance, Enterprise Project Planning, and Systems Security. Keen analyst with the ability to distill complex information from multiple sources into actionable plans and to lead teams engaged across the complete life cycle. Motivational and inspirational team builder with high degrees of initiative, ethics, and loyalty. Excellent record of customer satisfaction. Articulate and persuasive communicator and consensus builder across multiple levels. Key qualifications include Master of Science in Information Technology, IT Security Access Management and Project Leadership. Highlights of Expertise:

• Security Access Controls

• Audits & ISO 27001

• Hardware / Software Asset Mgmt.

• Workflow / Requirements Mapping

• 10+ years of experience in software

requirements management and testing,

with 10+ years in Department of Defense

(DoD) environments.

• Business Process / Root Cause Blue Printing

• Identity Access Database Management

• Customer Satisfaction Excellence

• Excellent Oral & Written Communications

• US Citizen w/Top Secret Clearance; flexible to

travel for on-site stakeholder engagement.

PROFESSIONAL EXPERIENCE

PSIPAX, Inc, Remote

Confidential Government Contractor – Washington, DC I.T. Senior Business Systems Analyst, 12/2018- Present Led requirements gathering sessions with diverse stakeholders across the greater DC area, translating complex business needs into detailed, actionable software requirements. Created and maintained comprehensive training materials relative to I.T. system of support, ensuring alignment between business goals, system functionality, and testing protocols. Utilized automated requirements management tools to streamline documentation, traceability, and collaboration with development teams.

• Authored and updated Standard Operating Procedures (SOPs), Desk Guides, and User Documentation to support system adoption and ongoing operations. Developed Business Rules and Process Models, supporting continuous process improvement and business process reengineering efforts across DoD- aligned projects.

• Supported End User Role Management and Segregation of Duties to ensure system access controls met compliance and security standards. Delivered targeted end-user training and communication plans to support system rollouts and updates.

• Provided hands-on support for data integrity verification, validation, and testing throughout the development lifecycle. Acted as a key liaison between stakeholders and technical teams, ensuring clear communication, risk mitigation, and timely delivery of project objectives.

• Managed key monthly metrics and quarterly program management review (PMR) metrics for helpdesk tool as the queue manager.

TIEISHA J. CAESAR • Page 2

…continued…

Government Employees Insurance Company-Associate, Chevy Chase, MD I.T. (Security) Compliance Analyst- 3/2018-12/2018 Working with the Enterprise Security Governance and Processes team providing tactical and strategic support to enhance the IT organizations governance program. Interfacing closely with Enterprise Security and IT infrastructure teams to ensure conformity with IT Security policies and standards. Teaming with key personnel to ensure that ISO 27001 certification is successfully maintained. Providing on-going maintenance of ISO 27001 standards security requirements and controls, identifying assets, establishing business risk treatment plans, conducting security awareness training for key personnel, supporting ISO 27001 audits, coordinating remediation of information security gaps, advising personnel in regards to ISO 27001 best practices to ensure that certification compliance is adhered to and maintained in addition to bringing forth opportunities to better the security posture for the company overall. Understanding security risks and identifying appropriate controls from various governance frameworks to address those risks. Comfortable working closely with stakeholders including but not limited to company Associates, Upper-level management, and Vendors to identify and review security requirements for various projects, and ensure security is embedded in systems.

• Partnering with leadership in developing, implementing and maintaining an effective information security protection governance program to support current and future needs.

• Conducting business IT Security Audits such as Sarbanes-Oxley to include I.T. Security termination audits and Dormant User Account audits.

• Conduct controls gap assessments, creating implementation roadmaps, creating and maintaining information asset inventories, interviewing key stakeholders, updating documentation to ensure security controls are implemented, operationalized and effective. Government Employees Insurance Company-Associate, Chevy Chase, MD Enterprise Security Access Management (Security) Analyst 10/2015-3/2018 Preventing information systems from unauthorized access as a Systems Security Analyst. Supporting GEICO's Systems Security initiatives as they relate to the user account lifecycle management and network resource access. Includes leading and assisting projects related to identification, cleanup and consolidation of Active Directory (AD) Security Groups to ensure that access granted to network resources are properly maintained and identifiable. Leading efforts to audit users continued need for network resources and remote access, ongoing certification/monitoring of roles, groups, test accounts, administrative accounts for AD and Mainframe RACF, and support in responding to cybersecurity verification examination conducted by State Insurance regulators. Assist’s users in navigating the approval process for access to resources governed through AD, Mainframe RACF and Remote VPN access. Working within a team to ensure compliance with Sarbanes Oxley Controls, SANS 16 controls, Payment Card Industry Compliance Requirements, ISO 27001 Controls as it relates to users access to AD, RACF, VPN, SharePoint Administration and Periodic reviews of user access to varying systems.

• Project Management Support to include Interfacing with other Enterprise Security teams and stakeholders to meet program objectives.

TIEISHA J. CAESAR • Page 3

• Conduct administrative level approvals for SAR (Security Access Request) system; which includes approvals for varying types of requests for access to a range of systems.

• Ensure compliance with Sarbanes Oxley Controls, SANS CSC 16 controls, Payment Card Industry Compliance Requirements, ISO 27001 Controls as it relates to users access to AD, RACF, VPN.

• Perform ongoing certification/monitoring of (RBAC) roles, groups, test accounts, administrative accounts for AD and Mainframe RACF and identifying dormant accounts.

• Review, process & audit all electronic forms submitted by associates who require remote access. DUNSON & ASSOCIATES, INC./LOCKHEED MARTIN – (JOINT CHIEFS OF STAFF CONTRACTOR), Pentagon Knowledge Engineering Analyst, 6/2014-3/2016

Top Secret Clearance –TS/SSBI

Assessed business process requirements and ensuring customer needs are satisfied through managing and coordinating prerequisites and project deliverables; designing the overall project plan, budget, structure, schedule and staffing requirements. Leading the management effort for the assigned projects, learning the organizational structure, business strategies and processes. Business process modeling, process mapping. Contributes to the development of detailed level process maps to facilitate requirements gathering, gap analysis and for training use. Resolves minor conflicts/issues using different tactics prior to escalation. Works with team members to understand the needs of the project in relation to SharePoint. Contributed to change board reviews.

• Managed and monitored the project schedule and deliverables to ensure customer requirements are met and expectations are set. Certified project documents; presentation skills.

• Process improvement and effective communication throughout. Planning, executing, controlling and closing phases of all projects.

• Managed project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps. Assess research, analyze and document sponsor/stakeholder needs.

• Developed and maintains strong relationships with business partners and internal/external team members and vendors. Coordinated and provided support to the business with the process implementation.

LOCKHEED MARTIN (844TH USAF CONTRACTOR), Pentagon / Andrews AFB / Rolling AFB Project Management & Planning Operations Analyst/Asset Management, 5/2008 – 6/2014 Led successful completion of multiple enterprise deployments, technical refreshes, and SIPR / NIPR projects. Valued for introducing strong experience in IT project planning, scheduling and task management to team supporting USAF. Provided comprehensive support for COTS and GOTS software license management. Defined and influenced policies and standard operating procedures (SOPs) to ensure effective life cycle management while ensuring adherence to professional project management protocols. Trained incoming Project Management and Operations Analyst team members. Tracked metrics and reported on program performance, critical paths, and resource utilization against plan. Oversaw various project teams ranging in size from 7-20 technicians and supported executive decision-making.

• Effectively collaborated with IT Information Assurance, IT Engineering, and System Administrators to ensure successful and timely delivery of all project elements.

• Developed strong, well-trained refresh teams and provided appropriate resources, which resulted in increased productivity and acceleration of project completion. TIEISHA J. CAESAR • Page 4

…continued…

• Applied and championed professional standards that resulted in completing all projects ahead of schedule (as much as 30 days).

• Instrumental in raising customer service standards “above and beyond”; maintained a very high degree of accuracy and superior levels of customer satisfaction.

• Singled out with award for outstanding customer service during two OS upgrades involving 4,000 users yearly. Recognized by senior management for stellar asset (hardware and software) tracking from cradle too grave.

EDUCATION AND TRAINING

1. Master of Science Degree − Information Technology: Information Assurance UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE

2. Bachelor of Science Degree − Psychology

Bowie State University

Training: Security + (Current) and ITIL v.3 Certified Technical Proficiencies:

• Microsoft Office, WebEx, Proprietary COTS Software

• Remedy (PM and Asset Management tool), Provance (Asset Management Tool), Active Directory and Administrative Tools, VDI- Virtual desktop infrastructure

• COTS (Commercial-Off-The-Shelf) and GOTS (Government-Off-The-Shelf) software

• SharePoint Administration, SCCM, BelArc-Bel/Manage (Software Management tool)

• SAR (Security Access Request) System, RACF Mainframe, RSA-VPN

Contact this candidate