Technical Support Crew Member

FREDRIC RIVERS III

Williamstown, NJ ***** 610-***-**** **********@*****.***

Technical Support

Highly motivated and customer-focused professional driven to offer tailored solutions and technical support that improves end user experiences. Quick learner with a unique blend of technical acumen, communication, and problem-solving skills acquired through advanced courses and extensive hands-on experience. Outside-the-box thinker with demonstrated success in adapting to evolving, fast-paced environments. Proactive team player skilled in working closely with cross-functional teams to achieve shared goals and objectives.

KEY SKILLS

Hardware and Software Solutions Network Management End-User Support Continuous Improvement Cybersecurity Web Development Database Systems Software Development Program Development Project Management Coding IT Infrastructure Operations Security Protocols Problem Resolution Troubleshooting Cross-Functional Collaboration EDUCATION

Bachelor of Science in Computer Science (2026) Rowan University – Glassboro, NJ Relevant Courses: Computer Programming, Computer Science Learning, Data Structures and Algorithms, Programming Language, Operating Systems Software Engineering and Analysis of Algorithms, Bioinformatics, Web Programming PROFESSIONAL EXPERIENCE

Nifty Fifty’s (Turnersville, NJ) 2023 – Present

Crew Member

Support day-to-day processes to ensure smooth and efficient operations. Provide high-quality service and accommodations to exceed customer needs. Deliver direction and support to staff to quickly resolve issues.

Boosted productivity and performance of staff through developing efficient process for cleaning machinery.

Optimized ordering process and prevented customer dissatisfaction by correcting errors in food inventory.

Drove smooth workflow and met customer expectations by efficiently repairing broken fryer. Walmart (West Berlin, NJ) 2022

Stocking Crew Member

Delivered high-quality customer service, resolved issues and concerns, and promoted products and services. Managed inventory flow and ensured safe operations of equipment. Adhered to company policies and procedures.

Developed new sorting program which improved accuracy and reduced errors.

Enhanced knowledge and skills of staff by providing training on new sorting program.

Maximized accuracy and efficiency of inventory through developing new tracking system. Amazon (West Deptford, NJ) 2022

Crew Member

Received and processed customer returns to ensure timely resolution. Evaluated condition of returned items to determine eligibility for refunds.

Consistently commended for speed and accuracy with tasks completion.

Support team members in resolving computer errors and improving their accuracy and speed.

Go-to problem solver on team.

TECHNICAL PROFICIENCIES

Java C++ Coding Windows 10 and 11 Microsoft 365 (including Azure Active Directory) MFA (Multi-Factor Authentication) VPNs (Virtual Private Networks) UTMs (Unified Threat Management Systems TCP/IP networking (including DHCP, DNS, and VLANs) Window Servers (including Active Directory)

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