Customer Service Information Technology
Resume:
Chanta Hill
Norfolk, VA *****
************@*****.***
Professional Summary
Graduate of Centura College with a diploma in Health Information Technology. Through knowledge of HIPAA policies and procedures, ICD-10, CPT coding, along with reimbursements. Willing to relocate: Anywhere
Work Experience
PCA/Caregiver
TheKey-Virginia
March 2021 to Present
.Take care of clients daily needs.
. Prepare meals.
. Provide comfort to clients.
Customer Service Associate
Conduent-Chesapeake, VA
March 2020 to April 2021
Receiving and placing customer service telephone calls.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
• Data entry and research as required to provide accurate information by using the right methods/tools
************@*****.***
Biller (externship)
Downtown Medical Center
February 2018 to April 2018
Provided administrative support to physicians and interpret medical reports and data.
● Follow up on past due invoices and delinquent accounts to reduce number of unpaid and outstanding balances.
● Document patient data and medical records, and performed routine medical record audits.
● Performed insurance verification, pre-certifications and pre-authorizations. MWR
Canteen Mobile Driver
● Prepare food and load truck.
● Load truck with canteen goods and drinks.
● Take care of customers needs.
● Handle cash and credit machine.
Cashier
Lowes
2016 to 2016
Helped customers select products that best fit their personal needs.
● Maintained visually appealing and effective displays for the entire store.
● Offered exceptional customer service to differentiate and promote the company brand.
● Built customer confidence by actively listening to their concerns and giving appropriate feedback. Deli Clerk
Kroger
2015 to 2016
Greeted customers and responded to their questions and requests in a courteous and helpful way.
● Prepared meats and vegetables for cooking and operated various types of mixing, frying, and baking equipment.
● Attached appropriate labels; washed and sanitized cookware in accordance with local health department standards as well as company standards.
● Familiarized with operating registers.
● Familiarized with all the products in the store to answer queries and to assist customers. Custodian
G.C.A Service Group
2012 to 2015
Maintained regulatory compliance with policies and procedures on safety measures for chemical usage.
● Replenished building supplies and maintained inventory of custodial supplies.
● Clean and care for buildings and facilities in order to ensure they were maintained in a safe and healthy manner.
Server
Denny's
2009 to 2012
Consistently provided professional, friendly and engaging service.
● Performed all position responsibilities accurately and in a timely manner.
● Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Education
Diploma in Information Technology
Centura College
October 2018
Skills
• Electronic Health Records
• Medical Terminology
• EMR Systems
• Microsoft Office
• Medical billing
• Insurance verification
• Physician Practice Manages Software
• Insurance Claims
• ICD-10-CM
• Medical scheduling
• Medical Practice Operations
• Medical Coding
• CPT
• ICD-9
• Patient Billing
• Medical Records Software
• Patient Care
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