Customer Service Relations

Georgianna Wade

Customer Relations Representative

713-***-**** *********@*****.*** Rosharon, TX 77583 PROFESSIONAL SUMMARY

Seasoned professional with extensive experience in customer service, inventory management, and conflict resolution. Proven track record in managing operations, training staff, and building strong customer relationships. Eager to leverage expertise and strong communication skills to excel as a Customer Relations Representative and contribute to a dynamic team.

Dedicated and reliable individual with extensive experience in hospitality management. Skilled in monitoring inventory, developing and executing menu ideas, and maintaining high standards of customer service. Excels in schedule management, cost control, and staff supervision. SKILLS

Verbal and written communication Time management Inventory management Conflict resolution Service-oriented mindset Outgoing personality Team collaboration Guest interaction Decision-making Customer service Training and mentoring Relationship building Customer relations Rule enforcement Equipment maintenance Mixology expertise EXPERIENCE

BAR MANAGER, Houston, TX

Hunters Pub, August 2007-July 2025

• Managed daily operations, including scheduling, ordering, and inventory control.

• Updated bar menu for alternating seasonal and holiday promotions.

• Recruited, hired and trained new members of bar staff.

• Customer Service

• Vendor Relationship

• Health & Safety

• Delivered exceptional customer service by tending to guest needs.

• Monitored daily operations, including cash handling procedures and staff performance reviews.

• Assisted bartenders by restocking drink supplies and maintaining cleanliness of bar areas. Resolved customer complaints and handled intoxicated persons, escalating issues to law enforcement when necessary.

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• Conducted regular meetings with staff members to discuss goals, feedback and areas of improvement.

• Successfully negotiated contracts with vendors to secure better pricing on supplies and services.

• Scheduled and received deliveries and verified goods received against paperwork.

• Monitored employee and patron activities to enforce liquor regulations. Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.

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BUYERS ASSISTANT, Houston, TX

Grocers Supply, May 2003-August 2014

• Collected and organized supplier performance data to contribute towards buying team's decisions.

• Contacted prospective suppliers for negotiating potential purchase agreements.

• Collaborated with vendors to accommodate inventory benchmarks.

• Gathered pricing data for enabling informed purchasing determinations. Coordinated with vendors to ensure timely delivery of materials and services according to contractual agreements.

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• Responded to customer and supplier inquiries about order status, changes, and cancellations.

• Trained and supervised subordinates and other staff.

• Performed bought duties when necessary.

• New item entry

• filing

• Billbacks / Reconciliation

BUYER'S ASSISTANT, Houston, TX

Auchan, May 1998-July 2003

• Collected and organized supplier performance data to contribute towards buying team's decisions.

• Contacted prospective suppliers for negotiating potential purchase agreements.

• Collaborated with vendors to accommodate inventory benchmarks.

• Developed detailed purchase specifications by consulting with relevant departments.

• Gathered pricing data for enabling informed purchasing determinations.

• Compared prices, specifications, and delivery dates to determine best bid among potential suppliers. Coordinated with vendors to ensure timely delivery of materials and services according to contractual agreements.

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• Prepared, maintained and review purchasing files, reports, and price lists.

• Responded to customer and supplier inquiries about order status, changes, and cancellations. Checked shipments when arrived to ensure that orders have been filled correctly and that goods meet specifications.

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Contacted suppliers to schedule or expedite deliveries and to resolve shortages, missed, or late deliveries, and other problems.

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• Tracked status of requisitions, contracts, and orders.

• Billbacks / Reconciliation

• Filing

• Pricing

• Front end customer service

• Inventory

CERTIFICATIONS

• Food Manager's certification • Texas Alcoholic Beverage commission

• Food Handlers

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