Customer Service Support

CHRISTINE YOHMAN

*** ****** ****, ************, ** 43953

740-***-**** • ********@*****.***

Professional Summary

Adaptable professional with 10+ years of experience in customer service, healthcare support, and property management. Skilled in remote communication, scheduling, documentation, and problem resolution. Tech-savvy and highly organized, with proven ability to manage multiple priorities in virtual environments. Currently pursuing a Bachelor’s degree in Psychology, combining practical experience with academic growth.

Core Skills

- Remote Communication (Zoom, Teams, Slack)

- Customer Support: Phone, Chat, Email

- Scheduling & Calendar Management

- Email & Inbox Management

- Data Entry & Documentation

- CRM Systems & Rent Manager

- Microsoft Office Suite: Word, Excel, Outlook

- Team Collaboration & Problem-Solving

- Process Improvement

Professional Experience

Property Management & Customer Support Specialist

Cedar One Rentals / Go Go Pest Control – Wintersville, OH Feb 2023 – Present

- Managed customer scheduling, payments, and service inquiries to ensure prompt response and satisfaction.

- Performed pest and termite inspections and treatments as licensed commercial applicator.

- Provided administrative support including staff training, documentation, inventory, and accounts receivable.

- Utilized Rent Manager software for customer records, reporting, and operational efficiency.

Patient Care Technician / Customer Service Representative

Trinity Health Systems – Steubenville, OH May 2018 – Feb 2023

- Delivered empathetic customer service in high-pressure healthcare environment.

- Collected specimens, recorded vital signs, and ensured accurate patient documentation.

- Assisted patients with daily needs, mobility, and provided compassionate support.

- Collaborated with healthcare teams to resolve issues and enhance patient satisfaction.

Customer Service Associate / Cashier

Yohman’s Discount Outlet – Malvern, OH Jun 2008 – Jan 2016

- Provided customer assistance, processed transactions, and handled inquiries.

- Maintained store inventory and ensured safe, organized retail environment.

- Resolved customer concerns with professionalism and efficiency.

Insurance Agent

Ravella Insurance Agency – Girard, OH Dec 2003 – Aug 2005

- Advised clients on insurance policies and coverage options.

- Built client relationships and maintained service satisfaction.

- Processed applications and handled customer inquiries with attention to detail.

Market Research Interviewer

Taylor Nelson Sofres – Youngstown, OH May 1998 – Dec 2003

- Conducted phone surveys and collected data for consumer research projects.

- Performed accurate data entry while maintaining confidentiality protocols.

- Handled high-volume customer interaction with professionalism and clarity.

Education

Bachelor of Science in Psychology (In Progress)

Youngstown State University – Youngstown, OH

Emergency Medical Technology – Certificate (2017)

Buckeye Career Center – New Philadelphia, OH

Property & Casualty Insurance – Certificate (2003)

AD Banker – Independence, OH (Inactive)

Life & Health Insurance – Certificate (2004)

Hondros College – Independence, OH (Inactive)

Commercial Pesticide License – 2023

Ohio Department of Agriculture

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