Customer Service Logistics Coordinator

HENRY HERRERA

** **** ****** *******, ** ***** **4–830–4149 ****************@*******.***

Objective

Seeking opportunities in the financial department of a successful organization focused and specialized in financial and advisory services, where I can contribute to the company's growth and profitability through my experience, education, and exemplary customer service skills. Certifications

Northeast Entrepreneur Fund CORE FOUR®- Business Planning Course completed. Association of Ship Brokers and Agents ASBA®- Ship Broking and Chartered Vessel Operations Course completed. Education

MARITIME COLLEGE, New York

Bachelor of Science, International Trade Transportation, 2010 WESTCHESTER COMMUNITY COLLEGE, New York

Associate of Science, International Business Administration, 2004 Courses completed: Business Organization Management / Management Administration / Managerial Accounting/Financial Accounting / International Business / International Marketing Management Employment

Logistics Coordinator May 2023 - Present

Provided upscale service in cocktails and foods to club members

Negotiate contracts with carriers and other service providers to obtain the best prices

Coordinate and scheduled transportation for domestic shipments to ensure timely deliveries

Monitor domestic shipments, communicated status updates

Review purchase orders and shipping documents to ensure accuracy

Provide excellent customer service to ensure client satisfaction

Develop and implement logistics strategies to optimize costs and efficiency

Investigate and reported delivery issues, such as lost and delayed packages

Elaborate Bill of Lading instructions for import ocean shipments

Overseed imports shipment coordinating with suppliers, brokers, and costume agents oversea

Monitor ocean shipments making sure all required shipping documents are complied ROUND HILL CLUB, Greenwich, CT: 2015-Present

Private Country Golf Club, Server

Provided upscale service in cocktails and foods to club members

Held responsibility of handling/serving all food items as per the policies of the club HARRISON CATERER, Westchester, NY; 2011-2014

Catering services for events of all kinds. Bartender, Waiter and Event planer

Provided food and beverage service and suggestions to customers

Assisted in food storage and inventory control activities HILTON HOTELS, Stamford, CT; 1996 – 2011

Globally recognized hotel and resort. Restaurant Server

Provided customers with a pleasant dining experience and quality service

Maintained serving standards and followed all regulations while performing duties TRIWORLD SHIPPING SERVICE, Armonk, NY; May-August 2010 Agent service provider in operations management for merchant vessels. Intern, Operations Management for Commercial Vessels

Facilitated administrative, documentation, and legal aspects of international shipping

Partnered with Port Agents focused on improving operational functions. Enhance service levels, expedited shipping, and strengthened efficiencies in customs clearance

Confirmed accuracy of documents adhering to all procedural standards, including certification of vessels and cargo

Handled Bills of Lading, readiness notices, and statement of facts documents, new hire data and time confirmations

Assisted Operations Manager in administrative activities comprised in preparing instructions to masters, port agents ARGENT MORTGAGE, White Plains, NY; 2004 – 2006

A financial services company now known as Citibank Residential Lending. Mortgage Associate

Audited files to ensure accuracy of property title, appraisal report, and hazard binder

Prepared and organized closing package to expedite it to attorneys

Performed all duties in accordance with policies, procedures and state/federal regulations RENAISSANCE HOTEL, White Plains, NY; 1997 – 2001

Full–service, Marriott owned property. Banquet Server

Provided personalized Banquet service and Events. WHITE PLAINS HIGH SCHOOL, NY; January-May 2000

Food and Beverage. Delivery Van Driver

Delivered food and beverage to assigned school locations.

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